What is the top-rated fast-food chain in America? It's not Chick-fil-A
Crumbl Cookies may be closing locations, but things are looking a little sweeter for Jersey Mike's. The sandwich chain knocked Chick-fil-A from the top of the fast-food customer-satisfaction rankings, ending an 11-year streak. Jersey Mike's debuted at No. 1 in the 2026 American Customer Satisfaction Index , edging Chick-fil-A by one point. The ranking comes as restaurants face tougher competition for increasingly cost-conscious customers. Here's what helped Jersey Mike's take the crown and where to find the chain in Ohio and Kentucky. Why is Jersey Mike's ranked higher than Chick-fil-A? Jersey Mike's earned a score of 84, topping Chick-fil-A at 83 and emerging as the new leader in customer satisfaction among fast-food chains. The ranking is based on 16,464 customer surveys conducted between April 2025 and March 2026. Chick-fil-A remains the top-rated chicken chain, but Jersey Mike’s stood out for freshness, menu variety and value, the report said. The chain added 238 locations in 2025 and reached $4.2 billion in systemwide sales. The report notes the sub chain has maintained quality while expanding rapidly. How many Jersey Mike's locations are in Ohio and Kentucky? Jersey Mike's has 141 locations in Ohio, including 13 in Cincinnati, six in Columbus and two
