NYSEG and RG&E warn customers of ongoing scams

BINGHAMTON, N.Y. (WIVT/WBGH) – New York State Electric and Gas (NYSEG) and Rochester Gas and Electric (RG&E) are notifying customers of potential scammers.

According to NYSEG and RG&E, there have been several reports of customers receiving scam calls or visits recently.

Customers are reminded to never give their personal information to callers or individuals they cannot authenticate as a NYSEG or RG&E representative. While scams are ongoing throughout the year, the company has noted more aggressive tactics being used this spring.

“The best way to combat these types of scams is to stay alert and informed,” said Christine Alexander, vice president of Customer Service at NYSEG and RG&E. “If you’re uncertain of the identity of the caller or a visitor to your door, contact our customer service team immediately. We are always here to help you.”

As a reminder, NYSEG and RG&EE will never send an employee inside your personal residence to use a computer or other device, have an employee take a photo of your electric bill, send an employee to your home to offer a discount, offer a cost-saving program, or encourage you to sign up for a service or ask customers to make a payment with a pre-paid debit card or other non-refundable methods.

For more information contact NYSEG at 1(800)572-1111 or RG&E at 1(800)743-2110 for more information.

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