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  • The Decatur Daily

    ‘A balance of strength and empathy’: The trials and rewards of 911 dispatch

    By David Gambino Staff Writer,

    14 days ago
    https://img.particlenews.com/image.php?url=3Rm1UM_0snt1FVu00

    Halfway between Decatur and Hartselle, a small team of 911 dispatchers answer 230,000 emergency calls per year for Morgan County’s 34 law enforcement, fire and EMS agencies. They work 12-hour shifts. There’s mandatory overtime. And every time the phones ring — and they ring incessantly — it could be anything on the other line: a complaint about an incorrect McDonald’s order, a cat stuck in a tree or, on the other end of the spectrum, the raw anguish of a family desperately seeking to save their dying child.

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