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Axios Richmond
A USPS plan to modernize caused Richmond's widespread mail issues
By Karri Peifer,
30 days ago
Richmond's ongoing mail delays likely stem from a flawed transition to a centralized processing hub under the U.S. postmaster general's plan to modernize the postal service.
Why it matters: Regional hubs were supposed to make the post office more efficient, but in Richmond led to widespread mail delivery issues.
The big picture: Last summer, Richmond's main mail processing facility in Sandston became the first in the nation to transition to USPS' new Regional Processing and Distribution Centers, according to a deep-dive by the Richmond Times-Dispatch .
These new centers were designed to be the "backbone" of the postal service's upgraded delivery network, moving more mail faster and cheaper, per USPS .
Under the new regional network, the Henrico County facility became the processing hub for huge swaths of the state, including central Virginia, Hampton Roads and parts of northeastern North Carolina.
The change was part of Postmaster General Louis DeJoy's 2021 10-year " Delivering for America " plan to transform and modernize the postal service into a financially sound and efficient agency.
Zoom in: The problems started almost immediately, per the RTD.
At some point last year, USPS dispatched a team of 20 down to Richmond to see what was going on.
Meanwhile, a member of the Postal Regulatory Commission who lives in Richmond was charged a late fee when his mailed personal property payment went missing. Twice.
By October — a month before Richmond Commonwealth's Attorney Colette McEachin tried to organize a town hall to address locals' mail issues — the postal services' watchdog agency graded Virginia the worst in the nation for on-time delivery.
Since then, Virginia's on-time mail delivery rate has been 66% — down significantly from any other state and its 89% delivery rate in 2020.
The other side: The majority of mail in the Richmond area is being delivered on time, but in cases where it isn't, USPS is "working quickly to resolve any issues," a spokesperson told the RTD.
What we're watching: A USPS inspector general audit of the Richmond Regional Processing and Distribution Center is due out next week.
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