H&R Block having issues with electronic filing on tax deadline day

PORTSMOUTH, Va. (WAVY) — Popular tax preparer H&R Block is having issues with its electronic filing software as many try to get their taxes submitted by the end of day on April 15.

Many users said they got “bad gateway” or “502” errors when filing online.

The issue started Sunday night and extended into Monday, the deadline day for individual income tax returns, according to user reports and Down Detector . Many users also reported H&R Block repeatedly charging them for services.

When contacted on Monday, H&R Block said they were “are aware of an issue preventing some desktop software users from e-filing their returns.” However they said “online clients and clients working with our tax professionals virtually or in person are not impacted.”

“We are working to resolve the issue quickly and ask clients to please try again later today or print and mail their return if that is more convenient.”

If you’re continuing to have issues with H&R Block, those who are eligible can file for free through other services such as TurboTax and FreeTaxUSA .

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