Wednesday, 24-year-old Carlton McPherson was indicted and charged with second-degree murder in front of the victim's family.
"Oh my god, I wanted to leap up and rip his f****** heart out," said Volz's aunt Christine Conte.
Police sources say McPherson has a history of mental illness and had been arrested several times before and released.
"Why do they keep blaming everything on medication, on mental illness?" Conte said.
"The main thing is public safety, obviously, that's our concern," Volz's ex-wife said.
Inside the Lexington Avenue-125th Street station -- where Volz was pushed in front of the train three weeks ago -- people riding the subway said not much has changed.
"Would you like to see them down here?" Waller asked riders.
"There's nobody here, as you can see, and even if you see them, they don't even bother them," Balencia said.
Conditions that Volz's family fears could lead to another tragedy.
"This could have been anybody," Waller said.
"Anybody ... Our elected officials and us as voters have to take steps to keep laws in place in society so that these things don't occur," Volz's ex-wife said.
This time, McPherson is being held without bail. His next court date is not until later this summer.
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