Novant Health apologizes after 40K workers don't get paid on time. Here's what happened
Novant Health, which has a growing health care empire across the Carolinas including Hilton Head, was forced to explain and apologize to its 40,000 employees Friday after a technology mix-up led to workers not getting paid on time. The check delay was first reported by WFMY News in Greensboro, N.C. The TV station reported being contacted by a few Novant employees who said that they had not received their pay. The delay was later confirmed by Novant. Novant Health switched to a new payroll distribution vendor in October, according to a statement from a Novant spokesperson issued to the Island Packet and Beaufort Gazette at noon Friday. “Following that transition, we identified a technology issue that impacted the arrival time of deposits into each financial institution’s account,” the statement said. “Payroll has been completed, and funds have been transmitted to financial institutions for deposit.” ADP, Novant’s payroll vendor, has confirmed that payments will reach bank accounts Friday, the spokesperson said. The company apologized for the frustration and concern the delay caused and said it was working to make sure it does not happen again. Employees who received overdrafts or returned payment charges as a result of the delay in paycheck
