Too Long; Didn't Read
Many SaaS Businesses have already started implementing Customer Success as a dedicated functionality to run their Business. Customer Success is a distinct discipline, with entirely different goals and metrics than Sales, Support, and Service and hence often Customer Success fails. Most of the businesses lose 75% of their new users within the first week, that is within the early onboarding timeframe. The most successful companies make onboarding and enablement efforts many could be many underestimating the importance of customer service strategy.