Consumer complaint leads to paused sales at Triangle gas stations. How to report
State inspectors found problems that could harm consumers at pumps at 15 gas stations across Wake, Durham and Johnston counties. Many inspections happened on routine visits, but inspectors also follow up on consumer complaints. If you spot an issue at the pump, here’s how to file a complaint with the North Carolina Department of Agriculture and Consumer Services’ Standards Division. Full story: Gas sales temporarily stopped at 15 Triangle stations. Here’s where and why File online: Go to ncagr.gov , navigate to the Standards Division webpage, scroll down and click the “Complaints & Requests” box to report problems. By phone or email: Call 984-236-4751 or email program manager Chad Parker at chad.parker@ncagr.gov to flag an issue. What inspectors look for: Problems like “abnormal performance” and “meter creep” — when the gas pump trigger is released but the meter keeps climbing — can get a pump tagged and taken out of service. In general, these inspectors check weighing and measuring devices for accuracy. Complaints drive inspections: Of the Triangle visits between Aug. 19 and Oct. 31, consumer complaints prompted inspections at 19 stations. Chad Parker, measurement manager with the Standards Division, said complaints tick up when gas prices rise. Where pumps
