CHARLESTON, WV (WOWK) – Frontier Communications Parent, Inc. filed a report stating a “likely” cybercrime group accessed personally identifiable information.

According to a report filed with the U.S. Securities and Exchange Commission on Monday, Frontier Communications detected the third party on Sunday, April 14. The company’s report states the third party “gained unauthorized access” to some of its information technology environment.

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Frontier says in the filing that once they detected the threat, they put their cyber incident response protocols into place to contain the incident. They say part of this process includes shutting down some of the company’s systems. The filing says that the shutdown resulted in an “operational disruption.”

The company says it launched an investigation into the incident and determined the third party was likely a cybercrime group. Frontier’s filing also states that the third party “gained access to, among other information, personally identifiable information.”

According to the filing, Frontier says it believes that by Monday, they had contained the incident. They also say they then restored their core information technology environment. As of the filing Monday, Frontier said they were “in the process” of restoring their normal business operations.

The filing states that Frontier is still investigating the incident, and is working with cybersecurity experts and law enforcement.

Frontier said in the filing they did not believe the incident would materially impact their financial condition or the results of their operations.

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