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Valley residents fed up with discolored water

Valley residents say they've had enough of the discolored water. The city and water services say they're doing what they can short-term to address it.

Valley residents fed up with discolored water

Valley residents say they've had enough of the discolored water. The city and water services say they're doing what they can short-term to address it.

TO AVOID THAT AREA. MORE NEWS NOW. PEOPLE LIVING IN VALLEY ARE FED UP, FORCED TO FILTER THEIR WATER THAT COMES OUT DISCOLORED. WELL, CITY LEADERS CONFIRM IT’S A PROBLEM, BUT THEY SAY A FIX WOULD COME AT A HIGH COST FOR TAXPAYERS. KETV NEWSWATCH SEVEN’S JESSICA PEREZ INVESTIGATES. SHE JOINS US LIVE. THIS HAS BEEN A PROBLEM FOR YEARS AND THEY’RE TIRED OF IT. THE CITY AND WATER SERVICE SAY THEY’RE DOING WHAT THEY’RE CAN TO FIX IT. THEY THERE’S NO I DON’T THINK ANY RHYME OR REASON THAT WE NEED TO LIVE LIKE THIS. VALLEY RESIDENT COLE WILLOUGHBY HAS HIT HER BOILING POINT FOR THE LAST 50 YEARS. SHE’S LIVED IN VALLEY, AND OVER THAT TIME, SHE SAYS NOTHING’S BEEN DONE TO FIX THE DISCOLORED WATER. IN A DAY YOU CAN GO FROM BROWN, BROWN, BROWN TO RED, BROWN TO KIND OF A YELLOWISH ORANGE VALLEY. MAYOR SIDNEY GROVE SAYS THE DISCOLORATION IS CAUSED BY IRON AND MANGANESE IN THE GROUNDWATER. IT WOULDN’T REALLY SAY IT’S AN ISSUE. IT’S JUST SOMETHING THAT HAPPENS BASED ON THE FACT OF WHERE WE LIVE. MIKE ADAIR FROM PEOPLE SERVICE SAYS THE WATER IS FILTERED TO MEET ALL STATE REQUIREMENTS. BUT OLD PIPES ARE THE PROBLEM. THE CITY OF VALLEY’S WATER MAINS ARE ABOUT 80 YEARS OLD. SOMEWHERE AROUND THAT TIME WE’VE ONLY BEEN TREATING IT FOR ABOUT 22 YEARS. SO ALL THAT TIME BEFORE IRON OR MANGANESE WAS JUST GETTING PUT IN THOSE WATER MAINS GROVE SAYS REPLACING THEM WOULD COST MILLIONS OF DOLLARS BECAUSE IT WOULD REQUIRE REPLACING WHOLE STREETS. THE ONLY WAY WE CAN PAY FOR THAT IS THROUGH RAISING OUR RATES AND HAVING, YOU KNOW, UNFORTUNATELY, OUR TAXPAYERS HAVE TO PAY FOR THAT. ADAIR SAYS THE SHORT TERM SOLUTION IS FLUSHING HYDRANTS. HOWEVER, IF THEY FLUSH ONE PART OF TOWN, IT MAY CAUSE BROWN WATER IN THE OTHER BECAUSE WE’RE DISTURBING THE MAIN AND WE JUST HAVE TO CONTINUE TO FLUSH AND CONTINUE TO FLUSH UNTIL EVERYTHING IS GONE, HE SAYS. PEOPLE SERVICE FLUSHES CERTAIN HYDRANTS ABOUT TWICE A YEAR. IF YOU CONTINUE TO GET DISCOLORED WATER. FILE A FORMAL COMPLAINT WITH THE CITY. WILLOUGHBY SAYS SHE DID AND HAD CRYSTAL CLEAR WATER WAS SO EXCITED. I WAS SO HOPEFUL, WAS SO, YOU KNOW, AND THEN BY THE END OF THE DAY, I HAD DIRTY WATER AGAIN, SHE SAYS. IT SHOULDN’T HAVE TO BE LIKE THIS. SHE’D LIKE TO SEE THE CITY COME UP WITH A DETAILED PLAN TO FIX IT. PULL YOUR ALL ASSETS IN. LET’S FIGURE IT OUT. LET’S GET IT DONE. MAYOR GROVE SAYS RIGHT NOW THERE ARE NO PLANS TO REPLACE THE PIPES. RIGHT NOW, THEY’RE FOCUSING ON UPDATING THE WATER TREATMENT PLANT SO IT CAN KEEP UP WITH THE WATER VOLUME NEEDED FOR THE CITY. THE VALLEY DOES HAVE WATER RESTRICTIONS TO AVOID OVERUSE O
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Valley residents fed up with discolored water

Valley residents say they've had enough of the discolored water. The city and water services say they're doing what they can short-term to address it.

People living in Valley are fed up with having to filter their water that comes out discolored. City leaders say it's been a problem for years and they're doing what they can to address it. Valley resident Cole Williby has hit her boiling point. She's lived in Valley for over 50 years and says over time nothing changed. "There's no, I don't think, any rhyme or reason that we need to live like this," Williby said. She said the water can look multiple colors in the same day."In a day, you can go from brown-brown to red-brown to kind of a yellowish-orange," she said.Valley Mayor Cindy Grove said the discoloration is caused by iron and manganese in the groundwater. "I wouldn't really say it's an issue, it's just something that happens, based on the fact that where we live," Grove said. Mike Adair from PeopleService, the city's water provider, said the water is filtered to meet all state requirements. He said old pipes are the problem. "The city of Valley's water mains are about 81 years old. We've only been treating it for 22, so all that iron and manganese was just getting put in those water mains," he said. Grove said replacing the pipes would cost millions of dollars because it would require replacing whole streets. "The only way to pay for that is raising our rates and having our taxpayers pay for that," she said. Adair said the short-term solution is flushing the hydrants. However, flushing one part of town could affect another. "Because we are disturbing the main, and we just have to continue to flush and continue to flush until everything is gone," Adair said. He said PeopleService flushes certain hydrants about twice a year. If you continue to get discolored water, you need to file a formal complaint with the city. Williby said she did."I had clear water. I was so excited so hopeful, and by the end of the day, I had dirty water again," she said. She said it shouldn't have to be like this and she'd like to see the city come up with a detailed plan on how to fix it. "Pull all assets in, let's figure it out," she said.Grove said right now, there is no plan to replace the pipes but the city is focusing on updating the water treatment plant. This would help keep up with the volume of water needed in the city. The city of Valley currently has water restrictions to avoid the overuse of water.

People living in Valley are fed up with having to filter their water that comes out discolored.

City leaders say it's been a problem for years and they're doing what they can to address it.

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Valley resident Cole Williby has hit her boiling point. She's lived in Valley for over 50 years and says over time nothing changed.

"There's no, I don't think, any rhyme or reason that we need to live like this," Williby said.

She said the water can look multiple colors in the same day.

"In a day, you can go from brown-brown to red-brown to kind of a yellowish-orange," she said.

Valley Mayor Cindy Grove said the discoloration is caused by iron and manganese in the groundwater.

"I wouldn't really say it's an issue, it's just something that happens, based on the fact that where we live," Grove said.

Mike Adair from PeopleService, the city's water provider, said the water is filtered to meet all state requirements.

He said old pipes are the problem.

"The city of Valley's water mains are about 81 years old. We've only been treating it for 22, so all that iron and manganese was just getting put in those water mains," he said.

Grove said replacing the pipes would cost millions of dollars because it would require replacing whole streets.

"The only way to pay for that is raising our rates and having our taxpayers pay for that," she said.

Adair said the short-term solution is flushing the hydrants. However, flushing one part of town could affect another.

"Because we are disturbing the main, and we just have to continue to flush and continue to flush until everything is gone," Adair said.

He said PeopleService flushes certain hydrants about twice a year. If you continue to get discolored water, you need to file a formal complaint with the city.

Williby said she did.

"I had clear water. I was so excited so hopeful, and by the end of the day, I had dirty water again," she said.

She said it shouldn't have to be like this and she'd like to see the city come up with a detailed plan on how to fix it.

"Pull all assets in, let's figure it out," she said.

Grove said right now, there is no plan to replace the pipes but the city is focusing on updating the water treatment plant. This would help keep up with the volume of water needed in the city.

The city of Valley currently has water restrictions to avoid the overuse of water.