‘This is wrong,’ Bank of America customer says after $13k disappears from account – and she’s forced to pay $4k more

A TAMPA, Florida resident is suffering after money was stolen from her bank account.

Virginia Wimer, 95, turned to local NBC affiliate WFLA after $13,000 was drained from her Bank of America checking account.

The woman told the outlet that a so-called crook stole her money.

Bank of America reportedly reimbursed her the $13,000 but due to an overdraft protection on her account, $4,237.83 was charged to her Bank of America credit card.

Wimer filed a claim for the charges, but the claim was reportedly denied.

According to a letter sent from the bank, her claim was not approved because the $4,237.83 was an overdraft protection charge.

Bank of America had reportedly said that the decision to deny the claim was final.

Wimer told the outlet that she can't sleep well because the charges are on her mind all the time.

Luckily, she has her caregiver, Jerry Starr to help her through this unfortunate event.

When Starr and Wimer reached out to Bank of America, they were left with confusing answers.

“She wants a 95-year-old lady that has very limited income to take care of this,” Starr told investigative reporter, Shannon Behnken.

“That’s wrong. And that’s why I called you. This is wrong.”

"They don't hear us," Starr said of the bank.

Behnken took the matter into her own hands and reached out to Bank of America on behalf of Wimer.

She was told that the bank was escalating the situation and looking for a positive outcome for Wimer.

However, after Behnken reached out to the bank, they followed up with Starr and told him that Wimer would have to continue to pay for the overdraft charge.

Bank of America said that Wimer would still have to pay the money back because it was a loan to her checking account, according to Behnken.

Due to privacy concerns, Behnken said the Bank of America spokesperson cannot share further details at this time.

"It's been so stressful, I know, during the midst of this," Starr said.

"She called me and said she can't breathe," he continued. "So we ended up taking her to the emergency room."

"Basically checked out physically, but I think from all the stress she's probably having a panic attack," Starr said of how the situation is affecting Wimer.

Starr and Wimer are continuing to work with the bank to figure out the charges.

The U.S. Sun has reached out to Bank of America but has yet to hear back at the time of publishing.