Shutterfly is a popular photo printing and image-sharing service based in Redwood City, California. Many people use the company’s website to create photo books, cards, gifts and home decor.
In April 2022, a Shutterfly customer filed a class action lawsuit alleging Shutterfly violated California law by advertising false original prices to offer “phantom discounts” to customers who shop on Shutterfly.com. Shutterfly has denied any wrongdoing but agreed to a settlement in the case.
Now some people on Reddit and X are wondering if emails they recently received claiming to be related to the Shutterfly class action settlement are legitimate.
THE QUESTION
Are emails about the Shutterfly class action lawsuit settlement real?
THE SOURCES
THE ANSWER
Yes, emails about the Shutterfly class action lawsuit settlement are real.
WHAT WE FOUND
Emails about the Shutterfly class action lawsuit settlement are legitimate. Shutterfly told VERIFY information associated with the lawsuit and settlement can be found on sfdiscountsettlement.com, the official settlement website.
The settlement website says you may be an eligible class member if you bought one or more products from Shutterfly.com between April 1, 2018, through Aug. 25, 2023, “at discounts from an advertised reference price” and you “have not received a refund or credit.”
Eligible class members who file a valid claim form will receive a voucher for up to $25 off their next purchase on Shutterfly.com. People who choose to do nothing, and do not object or exclude themselves from the settlement, will automatically receive a $5 voucher, the settlement website says. Claims must be filed by Feb. 5, 2024.
Analytics Consulting LLC, the claims administrator, began emailing eligible customers about the settlement in late October. Legitimate emails will come from “Rivali v Shutterfly, LLC” and contain a unique claim number and pin at the bottom. If you believe you are eligible but did not receive a claim number and PIN in an email, you can still file a claim online.
The settlement received preliminary approval from the San Diego County Superior Court on Aug. 25, 2023. A final approval hearing is scheduled for Feb. 9, 2024. For additional information, you can contact the claims administrator by phone at 888-691-8270 or via email at info@SFDiscountSettlement.com.
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