Health

Gwinnett Daily Post

partner publisher · 2.9K followers

Gwinnett Daily Post

partner publisher · 2.9K followers

Hospice of NGMC earns 5-star rating for patient and family experience

Hospice of Northeast Georgia Medical Center has earned a five-star rating in the Consumer Assessment of Healthcare Providers and Systems Hospice Survey, the highest rating available through the Centers for Medicare & Medicaid Services’ Care Compare program. The CAHPS Hospice Survey measures the experiences of hospice patients and their families, evaluating areas including communication, symptom management, emotional support and overall satisfaction with care. Results are publicly reported through the CMS Care Compare program, giving families information they can use when comparing hospice providers. Hospice of NGMC provides end-of-life care and support for patients with life-limiting illnesses, while also offering guidance and resources to families and caregivers. The program administers patient and family surveys through MatrixCare, formerly known as Healthcare First. The five-star rating adds to the program’s record of national recognition. In 2024, Hospice of NGMC received Hospice Honors Elite recognition from MatrixCare, placing it among the top 5% of hospice providers nationwide. “This 5-star rating is a testament to the unwavering commitment and passion of our hospice team,” said John Neidenbach, hospital administrator for NGMC Barrow. “Their work goes beyond clinical excellence to provide compassionate, dignified care and meaningful support for patients and families during some of life’s most

Georgia · 08-26