<body><div>LANSING, Mich. (News 10) - Microsoft said it has addressed the issue that led to an email outage affecting people around the world.The company apologized for Thursday’s hours-long disruption. Microsoft said the outage was caused by a technical issue and not a cybersecurity breach.“The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change,” The company said in a social media post. Microsoft reported its email service is “approaching normal levels” following the outage.<h2>Users lose connection to Microsoft services</h2>On Thursday, users across the world lost connection to Microsoft services, including the email service Outlook.Angela Minicuci of Bellwether Public Relations was one of those users. She says for her field, the outage can be problematic. “It’s a 24/7 industry, especially if you consider social media. So for us, it’s a very constant connection point, for us to talk to clients, to one another,” Minicuci said.Minicuci said there was an initial panic to understand what was going on, but her attitude changed after that.“It actually allowed us a chance to refocus and dig in on work that we otherwise wouldn’t have been able to do ‘cause we were deep into meetings,” Minicuci said.“We were able to pivot and figure it out. But it was an initial shock, for sure,” she said.<h2>Effects of losing email</h2>Charlotte Hobbs is a nurse care manager for Priority Health. She said that when someone is used to having one reliable service, such as Microsoft Outlook, not having email can be disruptive.“For some people it can be immediate anxiety, right? And kind of fear of ‘what am I going to do? How am I going to get this project done, or this task done?’” Hobbs said.Hobbs added there can also be some good that comes from disconnecting. “It forces [workers] to have downtime. Some of us are so addicted to our devices and always looking at our email, and checking our Teams messages, even when we’re technically off the clock,” she said. Hobbs said it can be good for someone’s mental health to disconnect from work in a society where people constantly overwork.Minicuci said she and her team found that during the outage.“I think we came back to the idea that we’re people first and we need to remember that it’s okay to take that pause and to take that moment to breathe,” Minicuci said.Stream News 10 Lansing on your favorite devices! Here’s how to download the News 10+ app on Roku, Fire TV or Apple TV.Be the first to see the Mid-Michigan headlines you care about – download the News 10+ app and subscribe to our News 10 newsletter and YouTube page to receive the latest local news and weather.</div></body>

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LANSING, Mich. (News 10) - Microsoft said it has addressed the issue that led to an email outage affecting people around the world. The company apologized for Thursday’s hours-long disruption. Microsoft said the outage was caused by a technical issue and not a cybersecurity breach. “The incident was introduced...

Workers move past ‘initial shock’ of losing Microsoft services for hours

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LANSING, Mich. (News 10) - Microsoft said it has addressed the issue that led to an email outage affecting people around the world. The company apologized 

Workers move past ‘initial shock’ of losing Microsoft services for hours

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