<body><div><figure><img src="https://img.particlenews.com/image.php?type=thumbnail_580x000&amp;url=2gkkW7_1FMup4Lr00" alt="https://img.particlenews.com/image.php?url=2gkkW7_1FMup4Lr00" width="1056" height="1200" ><figcaption>This is what EmilyAnn Morales’ shower looked like when she moved into her Townhouse Apartments unit. She had to walk to Wingate Hall to shower during the week-long repairs. (Courtesy of EmilyAnn Morales)</figcaption></figure>Junior mass communications major EmilyAnn Morales found a hole in the shower tile, a dirty bathtub and an incomplete kitchen cabinet after moving into her Townhouse Apartment. Residence Life (ResLife) did not inform Morales or her roommates about these issues, and they persisted for over a week starting July 31.“I shouldn’t have walked into an apartment in that state,” Morales said.Before move-in, ResLife staff, custodial staff, student employees and faculty volunteers conduct white-glove walkthroughs. Staff are supposed to submit maintenance concerns they identify through the Service Desk application in MAVzone, which sends the request to Facilities.Senior Vice President for Communications David Ludlam wrote in an email to the Criterion that the Townhouse Apartments were not included in these walkthroughs. He explained that this situation does not reflect the standard CMU has set for itself.“After reviewing this maintenance request with Residence Life and Facilities, we agree it did not meet the standard we set for ourselves in serving students who live on campus. We can and will do better,” Ludlam wrote.<figure><img src="https://img.particlenews.com/image.php?type=thumbnail_580x000&amp;url=2Dl77F_1FMup4Lr00" alt="https://img.particlenews.com/image.php?url=2Dl77F_1FMup4Lr00" width="1501" height="2001" ><figcaption>An exposed pipe in Morales’ apartment unit. (Courtesy of EmilyAnn Morales)</figcaption></figure>Director of Residence Life Emily Bollinger wrote in an email to the Criterion that she was not aware of an outstanding maintenance report in Morales’ unit before she moved in.“In this situation the previous work order had been closed, and Residence Life staff understood the issue had been resolved,” Bollinger wrote.Bollinger wrote that ResLife is reviewing what went wrong and working with Facilities to prevent similar issues.“For example, in this case if the work order was closed incorrectly we are determining why and advancing conversations on how to ensure it doesn’t happen again,” Bollinger wrote.Morales submitted multiple work orders but said she received no immediate solution to the hole in her tile. After she and her mother returned to the ResLife office and showed staff photographs of the bathroom, ResLife gave Morales access to a faculty room on the third floor of the Wingate Residence Hall so she could use its shower.Morales said her main concern was how the university communicated maintenance issues and determined whether the apartment was ready for residents.“Where was the proper communication between Maintenance and Residence Life to be like, ‘this apartment is not livable?’” Morales said.Facilities directed the Criterion to speak with Ludlam when contacted. He wrote that the university has begun implementing new steps to prevent future issues similar to those Morales experienced.The Townhouse Apartments will be added to the pre-semester maintenance audit and staff will be trained to improve documentation on work orders before marking them as complete. The university also set up an ongoing meeting between ResLife and Facilities. They hope to establish better communication regarding maintenance concerns.</div></body>

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Junior mass communications major EmilyAnn Morales found a hole in the shower tile, a dirty bathtub and an incomplete kitchen cabinet after moving into her Townhouse Apartment. Residence Life (ResLife) did not inform Morales or her roommates about these issues, and they persisted for over a week starting July 31.

‘Massive hole in the shower’

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Junior mass communications major EmilyAnn Morales found a hole in the shower tile, a dirty bathtub and an incomplete kitchen cabinet after moving into her 

‘Massive hole in the shower’

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