<body><div><img src="https://img.particlenews.com/image.php?type=thumbnail_580x000&amp;url=2CfkYF_10p4KBuM00" alt="https://img.particlenews.com/image.php?url=2CfkYF_10p4KBuM00" width="1320" height="743" >ABILENE, Texas — Many people in Abilene are concerned with the timeliness of CityLink and the paratransit service.However, the city said they’re aware of the concerns are not ignoring the problem. They're taking steps to fix it.A recent network disruption from a cyber incident put a spotlight on the challenges already facing Abilene’s Citylink system, especially its paratransit service, which helps residents with disabilities get around town.“Our paratransit service is what was really impacted because we have a reservation system that staff has to get into and see where the reservations are," said Don Green, the transportation services director. "We weren’t able to do that on Saturday.”On Sunday, the CityLink team worked from home and used personal laptops and wi-fi to get the system back online. By Monday, rides resumed. But technical issues aren’t the only problem.Right now, the city said the paratransit side is running with just three drivers. Normally, they have twelve. And while fixed-route buses remain more stable, they’re short on drivers too.“We’re asking for patience as we try to work through the challenges of a network disruption first and foremost, but also, with not having enough drivers to serve all of our clients," Green said. "It's something we are very aware of and trying to work through. We’re having recruiting sessions, we’re trying to get new drivers and train new drivers, but we are getting difficulty with people to apply.”Green said he has been working with the management company that runs CityLink for months to explore ways to improve the situation. However, he said it's gonna take time.“We’re looking at if we’re competitive with our wages for the drivers themselves," Green said. "We have commercial drivers and we have those that are not CDL, so we’re looking at the pay for both those positions--how we work that, what would be the right wages, and how do we budget that because it will cause an increase to our operation:If you’re interested in applying to become a CityLink or paratransit van driver, visit the city of Abilene's website.</div></body>

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ABILENE, Texas — Many people in Abilene are concerned with the timeliness of CityLink and the paratransit service. However, the city said they’re aware of the concerns are not ignoring the problem. They're taking steps to fix it. A recent network disruption from a cyber incident put a...

CityLink's paratransit service hit by network issues and driver shortage setbacks

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ABILENE, Texas — Many people in Abilene are concerned with the timeliness of CityLink and the paratransit service. However, the city said they’re aware of 

CityLink's paratransit service hit by network issues and driver shortage setbacks

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