The process for taxicabs to pick up customers at the Tulsa International Airport has recently been streamlined with the new virtual taxicab queueing system UnDelay.
The airport says the new system will improve efficiencies and revenue for both taxicab drivers and the airport.
"Automation is essential in aviation operations, and it will increase customer satisfaction and revenue," said Safir Monroe, Founder and CEO of UnDelay. “While working as a software engineer at Delta Air Lines, I saw a huge need in data analytics and the optimization of aviation systems. After leaving the company, I wanted to help make a huge difference in the travel industry so I created UnDelay to help reduce the problems airports and airlines were having with landside and airside operations."
Taxicab drivers previously had to park in a lot south of the airport to enter the taxicab queue. Drivers would manually pay the airport their ground transportation fees for each airport trip they made.
The new queueing system allows drivers to enter a virtual queue from a remote location. The system then alerts drivers when it is their turn to approach the terminal curb and pick up passengers. The drivers ground transportation fees will be automatically charged, eliminating the need for them to manually pay the fee for each trip.
“Collaborating with UnDelay to find a solution that automates the taxicab queueing process at Tulsa International modernizes our ground transportation operation while also providing more flexibility for the taxicab drivers serving our customers,” said Alexis Higgins, Tulsa Airports Improvement Trust CEO. “We are excited to be the first airport to adopt this new web-based software and look forward to deploying additional innovative solutions with UnDelay in the future.”