He said they had been trying to reach the customer and weren’t aware frank had passed away. The company also noted, Torres might not have to pay the extra amount, and they could go back to the insurance company to request more money... or agree to do the job for less.
Apex sent a statement to Channel 9. Read their full statement below:
We want to thank channel 9 news and reporter Jeff Deal for assisting in connecting us with our valued customer’s wife. Our recent contact attempts had been unsuccessful for months, and sadly, we just learned this was due to our customer passing away. Today, we were able to immediately connect with our customer’s wife and resolve an open clerical mistake and clear up any misunderstanding. We are grateful to all involved and to have been able to bring the matter to a satisfactory and amicable resolution with our customer.
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