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Sheriff's office offers bonus to recruit more emergency dispatchers

Positions have been tough to fill in recent years

Sheriff's office offers bonus to recruit more emergency dispatchers

Positions have been tough to fill in recent years

THIS ROOM THAT GET YOU THE HELP YOU NEED. YOU CAN’T TURN THE PHONES OFF EACH YEAR. THESE DISPATCHERS RESPOND TO. 250,000 CALLS FOR HELP. THEY WORK WITH 24 POLICE DEPARTMENTS, 90 FIRE AND EMS DEPARTMENTS, AND HELP FILL THE GAPS WHEN OTHER DISPATCH CENTERS IN THE COUNTY ARE SHORTHANDED. ALL WHILE THEY’RE SHORTHANDED, TOO. WE DON’T EXACTLY HAVE PEOPLE BEATING DOWN THE DOORS TO COME WORK, THE MAJOR SAYS. LIKE MANY INDUSTRIES HIT DURING THE PANDEMIC, THEY’RE ALSO STRUGGLING TO HIRE PEOPLE TO FILL THESE ESSENTIAL ROLES IN THE COMMUNITY. ANYONE CAN JUMP IN DISPATCHING. IT COULD BE JUST A RECENT HIGH SCHOOL GRADUATE. COULD BE SOMEBODY THAT’S RETIRED AND LOOKING FOR A SECOND CAREER. AFTER WEEKS OF TRAINING AND IN THE SEAT, THE JOB CAN BE DEMANDING LONG HOURS AND STRESSFUL CALLS. COULD BE THE CULPRIT OF THE LACK OF APPLICATIONS. BUT IT’S ALSO THAT JOBS IN THE PRIVATE SECTOR ARE OFFERING MORE MONEY AND FLEXIBILITY TO HELP FILL THEIR FOUR OPEN SEATS. THE DEPARTMENT IS OFFERING A $3,000 SIGN ON BONUS. CHAD MURPHY HAS BEEN DOING THE JOB THE LAST 24 YEARS. HE SAYS THE PEOPLE IN THIS ROOM ARE A FAMILY AND TRULY LOVE TO HELP THEIR COMMUNITY THROUGH THEIR JOB. BUT IT’S NOT FOR EVERYONE. YOU HAVE TO BE ABLE TO MULTITASK. FOR TO START, YOU HAVE TO REALLY BE ABLE TO KEEP A GOOD MINDSET DURING HIGH TENSE SITUATIONS, HE SAYS. EVERY DAY THAT HE’S WORKED HAS BEEN WORTH IT, AND WHEN HE GETS HOME AT NIGHT, HE KNOWS HE SPENT THE DAY HELPING SAVE SOMEONE’S LIFE. HE’S ALIVE BECAUSE I WAS THERE. YOU KNOW, NOBODY ELSE DID IT. I DID IT. THAT PERSON IS GOING HOME TO THEIR FAMILY OR THEIR FAMILY’S COMING TO THEM. A HOSPITAL BECAUSE OF WHAT I DID. AND THERE’S THERE’
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Sheriff's office offers bonus to recruit more emergency dispatchers

Positions have been tough to fill in recent years

A new push is being made to hire more emergency dispatchers amid a shortage of the workers in New Hampshire.At the Rockingham County Sheriff's Office, dispatchers respond to 250,000 calls for help each year. The office works with 24 police departments and 19 fire and EMS departments, as well as helps fill the gaps when other dispatch centers in the county are short-handed.Maj. Christopher Bashaw said it's all done while the office is short-staffed."We don't exactly have people beating down the doors to come work," he said.Bashaw said like many industries hit during the pandemic, the office is struggling to hire people to fill those essential roles in the community."Anyone can jump into dispatching," he said. "It could be a recent high school graduate. It could be someone retired looking for a second career."New dispatchers undergo weeks of training. Once they start, the job can be demanding. Long hours and stressful calls could be one reason for the lack of applications, but officials said they're also struggling because jobs in the private sector offer more money and flexibility.To help fill its four open seats, the sheriff's office is offering a $3,000 sign-on bonus.Chad Murphy has been a dispatcher for the past 24 years. He said the people he works with are a family and truly love to help their community through their job, but it's not for everyone."You have to be able to multitask to start," he said. "You have to really be able to keep a good mindset during high-intense situations."He said every day has been worth it, and when he gets home, he knows he spent his day helping save someone's life."He's alive because I was there. No one else did it. I did it," Murphy said. "That person is going home to their family, or their family is going to them in the hospital because of what I did. There is no better feeling than that."

A new push is being made to hire more emergency dispatchers amid a shortage of the workers in New Hampshire.

At the Rockingham County Sheriff's Office, dispatchers respond to 250,000 calls for help each year. The office works with 24 police departments and 19 fire and EMS departments, as well as helps fill the gaps when other dispatch centers in the county are short-handed.

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Maj. Christopher Bashaw said it's all done while the office is short-staffed.

"We don't exactly have people beating down the doors to come work," he said.

Bashaw said like many industries hit during the pandemic, the office is struggling to hire people to fill those essential roles in the community.

"Anyone can jump into dispatching," he said. "It could be a recent high school graduate. It could be someone retired looking for a second career."

New dispatchers undergo weeks of training. Once they start, the job can be demanding. Long hours and stressful calls could be one reason for the lack of applications, but officials said they're also struggling because jobs in the private sector offer more money and flexibility.

To help fill its four open seats, the sheriff's office is offering a $3,000 sign-on bonus.

Chad Murphy has been a dispatcher for the past 24 years. He said the people he works with are a family and truly love to help their community through their job, but it's not for everyone.

"You have to be able to multitask to start," he said. "You have to really be able to keep a good mindset during high-intense situations."

He said every day has been worth it, and when he gets home, he knows he spent his day helping save someone's life.

"He's alive because I was there. No one else did it. I did it," Murphy said. "That person is going home to their family, or their family is going to them in the hospital because of what I did. There is no better feeling than that."