A group of residents in Kansas City’s historic northeast neighborhood is frustrated and cold after going the whole weekend without heat.They say it is the latest in a string of problems plaguing the Gladstone Court Apartments, 146 N. Lawn, along with other apartments in the immediate vicinity.“I want to be warm,” Gladstone Court Apartment resident Sofia Be said. “They want to be warm, too,” she said about her neighbors.Many of her neighbors are Burmese refugees, with children attending nearby Gladstone Elementary School. Be said she told her daughter’s teacher about the problems inside her apartment. That teacher eventually contacted KC Tenants. The group spent the weekend walking around with Be to apartments collecting stories and advocating for residents.One resident, who did not want to be identified, told KMBC 9 Investigates her window has remained broken for a year. A neighbor behind the apartments said she had called 3-1-1 multiple times with complaints about rats and fires.“It feels terrible to know that my neighbors have not had heat,” Neighbor Taylor Zink said.The 48 units of the apartment complex are owned by FTW Investments, which acquired the property roughly 18 months ago.City records show at least 18 calls to 311 about the property address since December 2021, including complaints about trash overflowing and people getting into the building illegally.The building’s owner says squatters broke into the apartments last Thursday night, starting a fire near the electrical system. The fire department would not approve turning on the building’s gas until the owners made fixes up to code standards.FTW Investments' Chief Executive Officer Parker Webb spent the morning on the phone with Evergy and speaking with residents. A spokesman hired by Webb said the company provides regular patrols.“Sometimes people still do break in,” PR consultant for FTW Investments Mike Hardin said. “They still do enter unlawfully. And in this instance, when they did, they started a fire, and they started a fire close to all of the buildings electrical damaging that.”Hardin said Webb was making efforts to get the heat turned on and people back in their building.Residents, meanwhile, disagreed they see security on site.They just want to stay warm, too.“If no heat, no gas, we don't have nothing to cook,” Be said.They wonder when they will return to their building and what comes next.Kansas City Health Department officials provided an update about the apartments on Monday evening. They say Healthy Homes were at the Gladstone Court Apartments all day Monday to ensure progress in making repairs.Evergy has reportedly restored the power to the larger building, and tenants now have the ability to run space heaters and warming devices.Work is still being done to identify the source of gas leaks at the buildings. The update from the city said property management would "continue to provide support for the families that have been relocated."KMBC 9 Investigates will continue to work with city officials, including the Kansas City, Missouri Healthy Homes Rental Inspection Program. If you have any complaints about apartments, you can contact the Healthy Homes program at 816-513-6464.