MOINES. KCCI WILL KEEP YOU UPDATED. NEW TONIGHT - A ST. CHARLES WOMAN IS LEFT WITH QUESTIONS AFTER SHE SAYS WALGREENS WOULDN'T FULFILL HER PRESCRIPTION AFTER A PAINFUL SURGERY. KCCI'S LAUREN JOHNSON JOINS US FROM THE NEWSROOM - WITH THE STORY. JOY LINN TELLS ME WALGREEN'S STILL HASN'T TOLD HER WHY SHE COULDN'T GET HER MUCH NEEDED MEDICATION. EVEN AFTER SHE EXPERIENCED TRAUMATIZING PAIN. JOY LINN, EXPERIENCING PROBLEMS GETTING HER PRESCRIPTION 58:38 <"IT'S A CHALLENGE. I'M STILL WAITING FOR MY PERSCRIPTION IT'S WEDNESDAY, ALMOST WEDNESDAY NIGHT AND I'M STILL WAITING FOR MY PERSCRIPTION FROM FRIDAY."> JOY LINN HAD KNEE SURGERY THE DAY BEFORE THANKSGIVING. SHE TELLS KCCI ALL WAS GOING WELL WITH HER RECOVERY UNTIL SHE RAN OUT OF HER PRESCRIPTION ON FRIDAY. SHE TRIED TO GET IT FILLED AT THE WALGREEN'S IN WEST DES MOINES LOCATED NEAR 22ND STREET AND WESTOWN PARKWAY WHEN SHE WAS TOLD THE PHARMACY WAS CLOSED. JOY LINN, EXPERIENCING PROBLEMS GETTING HER PRESCRIPTION 57:48 <"WE CALLED AND CHECKED IN MULTIPLE TIMES SINCE THEN. WENT BY MULTIPLE TIMES AND THEY KEEP SAYING IT WAS AN INTERNET OUTAGE."> KCCI REACHED OUT TO WALGREEN'S TO LEARN MORE ABOUT WHY LINN WAS NOT ABLE TO FILL HER PERSCRIPTION. THE COMPANY DID NOT IMMEDIATELY RESPOND. LINN SAYS DEALING WITH THE PAIN WITHOUT MEDICATION WAS TRAUMATIZING, SHE NOW JUST WANTS ANSWERS. JOY LINN, EXPERIENCING PROBLEMS GETTING HER PRESCRIPTION 59:44 <"I COULD NOT SPEAK OR WALK OR MOVE WITHOUT EXCRUIATING PAIN."> AFTER I INTERVIEWED LINN, SHE DID SHARE WITH ME SHE WAS áFINALLY ABLE TO GET HER MEDICATION FROM TH