Amex Platinum Concierge Service: All You Need To Know

American Express offers a lifestyle concierge service to provide personalized assistance to cardholders. You can request the concierge act as an agent to make purchases or book services on your behalf. Services can include pet care, event tickets for entertainment like concerts or sports games, hotel or restaurant reservations and more.

American Express can offer exclusive privileges and access to VIP shows, luxury hotels and even sold-out events. Access is not guaranteed, but the concierge service can certainly help you try.

The concierge can even assist cardholders with difficult situations—like lost baggage, missed flights or missing reservations.

How Does the Amex Platinum Concierge Work?

The American Express Concierge service is for premium card members only. This includes anyone who holds a version the Amex Platinum card, The Business Platinum Card® from American Express (Terms apply), the Delta SkyMiles® Reserve American Express Card (Terms apply), the Hilton Honors Aspire Card from American Express* or the Centurion® Card from American Express*. The service is complimentary, meaning cardholders can make any request at no extra cost—even if nothing is purchased.

Cardholders can ask a concierge for assistance in purchasing tickets to special events, gift deliveries and other shopping requests. An American Express concierge can contact a third-party seller and buy something on your behalf.

You will be responsible for the cost of any purchases, including shipping, taxes or fees. Everything will be charged to your card. Once the request has been submitted, your concierge will contact you with purchase details—most likely via email or phone.

As a premium American Express cardholder, you can use your complimentary concierge service to buy concert tickets, book a hotel or restaurant, book a day at the spa or a golf course and even send flower deliveries. Whatever the concierge books for you will be charged to your eligible American Express card.

If rewards points are all about saving money, concierge services are all about saving time.

Think about the trips you’d take, restaurants you’d try or the flowers and gifts you’d send if you only had the time in your day to research and make arrangements. Concierge can help take that work off your plate.

Here are some additional ways cardholders have leveraged their Platinum Concierge benefit, according to various Reddit posts:

• Making plans and reservations in places where there may be a language barrier, such as “Book me a train ticket from Nice to Aix-en-Provence”
• Following up with restaurants until a reservation opens up
• Booking short-term plans based on general requests, such as “Find me a vegan restaurant nearby”
• Finding the best seats for an upcoming event based on a set budget (e.g. $120 per ticket)
• Issues that involve “sitting on the phone,” such as following up on a lost luggage request with an airline
• Booking last-minute flights when you’re already rushing out the door
• Securing tee times at exclusive golf clubs
• Tracking down popular retail items that are out of stock in most places

Broadly speaking, the Platinum Concierge can be helpful in those moments when you say to yourself “I really don’t have time for this.”

Contacting the concierge is easy—all you have to do is call the number on the back of your Platinum card and ask for “concierge.” Once on the line, you can ask a concierge about making a purchase or booking a service.

As of October 2023, the following premium American Express cards include concierge services as a benefit:

• The Platinum Card® from American Express (Terms apply)
• The Business Platinum Card® from American Express (Terms apply)
• Delta SkyMiles® Reserve American Express Card (Terms apply)
• Hilton Honors Aspire Card from American Express*
• Centurion® Card from American Express*

The American Express Concierge service boasts a stellar reputation. You can make any reasonable request of an Amex concierge and they’ll give it a shot. Need someone to buy concert tickets for you the minute they go on sale? You can ask your concierge to do so. Are you trying to get into the hottest new restaurant in London? Ask your concierge to make a reservation for you.

American Express has other perks your concierge can tap into to get you the best experience. For example, Global Dining Access in partnership with Resy enables cardholders to get exclusive reservations and early access to special experiences like chef dinners and virtual cooking classes. You can make specific requests for a particular restaurant or make a general request for something like an upscale Italian restaurant with a view of the Hudson River in New York City. They’ll do their best to figure it out.

In addition to booking vacations or business trips using Amex Travel, you can call a concierge when something goes wrong, like a canceled flight or lost baggage.

You might be surprised at what your American Express concierge can accomplish. Just remember to be polite when making a request—concierges perform customer service and no one wants to help a rude customer.

Any premium American Express cardholder may access the Amex Platinum concierge service, not just Platinum cardholders. A personal booking assistant can be extremely useful for last-minute needs. We recommend taking advantage of Amex’s concierge service when you need it, but also advise anyone using the service to remember to be polite and keep your requests within reason.

To view rates and fees for The Platinum Card® from American Express please visit this page.
To view rates and fees for The Business Platinum Card® from American Express please visit this page.
To view rates and fees for Delta SkyMiles® Reserve American Express Card please visit this page.