Robbers who stole $20k worth of items from man are still free despite victim giving police exact location where thieves had stashed everything 

• Cooper Pugh's home was robbed while out watching a movie with his partner
• The 28-year-old used a tracking feature to locate his items at a nearby property 
• The Mermaid Beach resident said he called police nine times but no help came
• Queensland Police said they were unable to assist due to 'operational demand'

A robbery victim, who tracked down $20,000 worth of stolen goods, claims police offered no help in catching thieves despite giving them their exact location. 

Cooper Pugh, 28, was robbed of thousands of dollars worth of items when his Gold Coast house was broken into at about 8pm on Saturday while he was out at a movie with his partner and his two flatmates were away for the long weekend.

The robbers broke into the Venice Street home in Mermaid Beach by smashing a window and stole laptops, Airpods, two iPads, a Canon camera, jewellery, shoes, bags and a jar of coins. 

After using a tracking feature on one of the stolen items, Mr Pugh located the stolen loot in an apartment building and begged police for help to recover the items. 

'We got the tracking information around 9.30pm and it was five streets down at an apartment building,' Mr Pugh told the Courier Mail.

'So we've pulled up out the front. We notified the police about the initial robbery. We notified them again that we'd found where they (the thieves) were. They were in a carpark. We could have pinpointed it to within two or three cars. It was in the boot of someone's car.

'The police said they would come. We waited for hours. No one came.'

Mr Pugh explained he was able to identify one of the thieves because they were wearing a pair of his stolen shoes - Vans Half Cabs. 

The 28-year-old called police to notify them that they had identified one of the robbers and chased him down the street. 

Mr Pugh and his partner then returned the apartment block and waited out the front to make sure no cars left before the perpetrator returned with a friend.  

'A friend and him come and do a really slow drive by. Really scary looking guys. They're both mid-forties,' Mr Pugh said.

'So then we decided to leave and that car pulls around, does a u-turn and tries to chase us.'

To Mr Pugh's dismay, police never arrived, despite reportedly telling him they were on their way and would call if they couldn't locate the address. 

Mr Pugh claims he called police nine times throughout the night providing information and updates but received no help. 

The frustrated Mermaid Beach resident said he even flagged down an officer on the street who explained he was unable to assist because it was a 'really busy night'. 

'Twenty thousand worth of goods and no care,' Mr Pugh said. 

'The fact that they instructed us to wait out the front of where the perpetrator was for a squad car that never came.'

Mr Pugh fears the opportunity to recover his stolen items has passed as the goods are now 'on the move' and no longer at a pinpointed specific location. 

Queensland Police said 'operational demand' meant officers were unable to assist Mr Pugh on the night of the robbery. 

'Police are investigating the burglary of a Venice St, Mermaid Beach address,' a Queensland Police spokesperson said.

'Following the initial report, police were contacted by the victim twice to report further information and inquiries were logged.

'Due to operational demand, police were unable to attend the scene, however an active investigation remains in place.'