The City of Lawton urges residents to complete Customer Service Survey

LAWTON, Okla. (KSWO) - The City of Lawton has asked residents to complete a new customer service survey for the License & Permits and Utility Services departments, which was launched on Tuesday.

It’s all part of a vision by the City’s Finance Director, Joe Don Dunham, to hear more about residents’ experiences with the city.

Joe Don Dunham said since he started working for the city in January, improving customer service has been his top priority.

The city chose to use the survey as a way to look into the Utility Services and License & Permits departments, which have the most interactions with the public

Dunham said he wants every citizen to have a great experience any time they are dealing with the City.

“The reason I care is because I live in Lawton, I live in Lawton too, and I want this to be a great city. When it comes time for me to retire or whatever the next step in my life maybe I want to be able to say I made this kind of impact on the city of Lawton, and it was positive,” Dunham said.

Dunham said that the municipal level of government is the closest to the people, and he wants residents to enjoy dealing with the city they live in.

Copyright 2022 KSWO. All rights reserved.