A Putnam County woman contacted Eyewitness News after spending years trying to get Frontier to pick up its storm-damaged gear on her land.

The 2012 derecho, a massive storm, is history for most West Virginians, but living history for Stacy Hawkins who has had a storm-downed Frontier line on her Putnam County farm for a decade.

“When the derecho storm hit us, this line ended up coming down and I have called and called until I’m blue in the face and no one seems to care,” Hawkins told Eyewitness News.

The line, which apparently is still functioning, plunges off the pole into a now densely wooded and overgrown area that Hawkins can’t clear out for fear of damaging the downed cable.

Hawkins also worries the cable might pose a hazard to her livestock along Bowles Ridge Road.

Customer complaints against Frontier are on the rise statewide. From January through June, 499 customer complaints were recorded. From June through mid-September, 624 additional complaints were filed.

When Eyewitness News questioned Frontier, the company agreed to fix the issue. Chrissy Murray, vice president of external communications for Frontier, released the following statement:

This is not the experience we want any Frontier customer to have. We sent someone to Mrs. Hawkins’ home yesterday to assess the situation and will have this fixed early next week.

Hawkins claimed she made multiple attempts to get the cable removed or restrung correctly between the poles as recently as last week but received a different response.

“What Frontier told me to do was actually to call 911 to see if we could get something done and 911 said, basically, it wasn’t their problem and to keep getting ahold of Frontier,” Hawkins said.

It would be hard to argue this was an emergency after a decade, but that doesn’t mean it’s not a 10-year-old problem that anyone who looked at could see needed fixing. Now Frontier says that fix is finally coming.