Nearly 70 percent of Greenville Utilities Commission customers are very satisfied with their service and willing to spend a few dollars more to reduce carbon emissions, according to survey results announced Thursday.
Director of Customer Relations Scott Mullis reviewed results from a customer service survey conducted with Great Blue Research in the spring, during Thursday’s GUC Board of Commissioners meeting.
kAm%96 FE:=:EJ EJA:42==J A6C7@C>D 2 C6D:56?E:2= 4FDE@>6C D6CG:46 DFCG6J 6G6CJ EH@ J62CD[ D2:5 r9C:D !2586EE[ 2DD:DE2?E 86?6C2= >2?286C^49:67 25>:?:DEC2E:G6 @77:46C] “xE E2<6D 2 =@@< 2E 9@H 4FDE@>6CD A6C46:G6 H92E H6 2C6 5@:?8 :? E6C>D @7 >66E:?8 E96:C ?665D[” !2586EE D2:5]k^Am
kAmq6EH66? |2J `e\b`[ faf DFCG6JD H6C6 4@>A=6E65[ |F==:D D2:5] |@C6 E92? e__ DFCG6JD H6C6 4@?5F4E65 6=64EC@?:42==J[ 96 D2:5] ~?6 9F?5C65 E6=6A9@?6 DFCG6JD 2=D@ H6C6 4@>A=6E65]k^Am
kAm$FCG6J A2CE:4:A2?ED H6C6 2D<65 E@ FD6 2 D42=6 @7 @?6 E@ 7:G6 :? E96:C C2?<:?8D[ H:E9 7:G6 36:?8 G6CJ D2E:D7:65 H:E9 E96 D6CG:46 2?5 @?6 36:?8 G6CJ 5:DD2E:D7:65]k^Am
kAm%96 DFCG6J D9@HD E96C6 :D 2 9:89 @G6C2== D2E:D724E:@? :? D6CG:46D[ 3FE E96 >2:? 5C:G6C @7 4FDE@>6C 5:DD2E:D724E:@? :D E96 A6C46:G65 G2=F6 @7 v&r’D D6CG:46D]k^Am
kAm%96 DFCG6J D9@H65 4FDE@>6C :?4@>6 :D 2 724E@C :? E96:C D2E:D724E:@? C2E:?8[ |F==:D D2:5]k^Am
kAm“x7 J@F 2C6 DECF88=:?8[ 6DA64:2==J H:E9 E96 :?7=2E:@?2CJ AC6DDFC6 :? a_aa 2?5 E96 E9:?8D E92E 2C6 8@:?8 @? H:E9 @FC 64@?@>J[ :E >2<6D D6?D6 E92E FE:=:EJ 3:==D >:89E 36 2 DECF88=6 7@C E96> 2?5 E92E >:89E 362C @? E96:C D2E:D724E:@? C2E:?8[” |F==:D D2:5]k^Am
kAm%96 DFCG6J D9@H65 f` A6C46?E @7 v&r 4FDE@>6CD H6C6 D2E:D7:65 H:E9 E96:C D6CG:46[ H:E9 ce A6C46?E 2?DH6C:?8 H:E9 2 7:G6 2?5 ad A6C46?E 2?DH6C:?8 H:E9 2 7@FC]k^Am
kAmp>@?8 E96 A6@A=6 H9@ 2?DH6C65 E96 A9@?6 DFCG6J[ fg A6C46?E 6:E96C 82G6 2 7@FC @C 2 7:G6 2?DH6C]k^Am
kAm(96? E96 C6DA@?D6D H6C6 3C@<6? 5@H? 32D65 @? :?4@>6[ dg A6C46?E @7 E96 A2CE:4:A2?ED H:E9 :?4@>6D F?56C Sc_[___ 82G6 2 A@D:E:G6 C6DA@?D6] }62C=J f_ A6C46?E @7 :?5:G:5F2=D H:E9 :?4@>6D 36EH66? Sc_[___ E@ Sfd[___ 82G6 2 A@D:E:G6 C6DA@?D6[ 2?5 fg A6C46?E @7 :?5:G:5F2=D H:E9 :?4@>6D >@C6 E92? Sfd[___ 82G6 2 A@D:E:G6 C6DA@?D6]k^Am
kAmv&r’D 6>A=@J66D C646:G65 E@A D4@C6D] (96? 2D<65 E@ C2E6 6>A=@J66D[ ea A6C46?E 82G6 2 7:G6 C6DA@?D6 2?5 a_ A6C46?E 82G6 2 7@FC C6DA@?D6 7@C 2? ga A6C46?E A@D:E:G6 D4@C6]k^Am
kAmv&r 6=64EC:4 C2E6D 5C@AA65 `c A6C46?E :? a_`c 2?5 92G6?’E :?4C62D65j H2E6C 2?5 D6H6C C2E6D 2C6 4@>A6E:E:G6[ |F==:D D2:5] w@H6G6C[ 4FDE@>6C A6C46AE:@? @7 E96 G2=F6 @7 6=64EC:4 D6CG:46 5C@AA65 E@ f_ A6C46?E[ `_ A@:?ED 36=@H E96 g_ A6C46?E C2E:?8 :? a_`h]k^Am
kAmu@C E96 7:CDE E:>6[ v&r 2D<65 4FDE@>6CD :7 E96J H@F=5 A2J >@C6 @? E96:C 6=64EC:4 3:==D E@ 96=A C65F46 42C3@? 6>:DD:@?D]k^Am
kAm~?=J d A6C46?E 2?DH6C65 K6C@ 2?5 ?62C=J ad A6C46?E D2:5 E96J H6C6 F?DFC6]k^Am
kAm}62C=J cd A6C46?E D2:5 E96J H@F=5 36 H:==:?8 E@ A2J 36EH66? S`\Sd[ `c A6C46?E D2:5 36EH66? Sd\S`_ 2?5 ?62C=J `a A6C46?E D2:5 >@C6 E92? S`_[ |F==:D D2:5[ H9:49 D9@HD f]d @FE @7 `_ 4FDE@>6CD 2C6 H:==:?8 E@ A2J >@C6 7@C 42C3@? C65F4E:@?D]k^Am
kAm“(6 2C6 D66:?8 E92E EC6?5 H96C6 4FDE@>6CD 2C6 C62=:K:?8 E92E 4=:>2E6 492?86 :D C62=[ E96J 2C6 ECJ:?8 E@ =@@< 2E E9:?8D H6 42? 5@ E@ >2<6 2? :>A24E 2?5 H6 2C6 D66:?8 2 H:==:?8?6DD 7C@> >@C6 4FDE@>6CD E@ A2J >@C6 >@?6J E@ 5@ E9:?8D E@ ECJ 2?5 C65F46 42C3@? 6>:DD:@?D[” |F==:D D2:5]k^Am
kAm“%92E’D 2 8@@5 E9:?8 3642FD6 H6 8@E D@>6 AC6=:>:?2CJ 4@DED @7 H92E E96 42C3@? A=2? H:== >62? E@ @FC 6=64EC:4 C2E6D 2?5 E96J H:== 8@ FA[” D2:5 %@?J r2??@?[ v&r’D 86?6C2= >2?286C^rt~]k^Am
kAm{2DE J62C v@G] #@J r@@A6C D:8?65 2 =2H C6BF:C:?8 E96 }@CE9 r2C@=:?2 &E:=:E:6D r@>>:DD:@? E@ H@C< H:E9 6=64EC:4 86?6C2E:?8 4@>A2?:6D @H?65 @C @A6C2E65 3J AF3=:4 FE:=:E:6D E@ C65F46 42C3@? 6>:DD:@?D]k^Am
kAmx? @E96C 3FD:?6DD[ E96 3@2C5 2AAC@G65 2 ?62C=J Sa]c >:==:@? 4@?EC24E H:E9 #:G6C r:EJ r@?DECF4E:@? E96 A6C7@C> F?56C8C@F?5 2?5 @G6C9625 6=64EC:4 5:DEC:3FE:@? D6CG:46D] v&r FD6D 2 AC:G2E6 4@?EC24E@C E@ DFAA=6>6?E E96 H@C< @7 :ED =:?6 4C6HD]k^Am
kAmxE 2=D@ 25@AE65 2 C6D@=FE:@? 42==:?8 7@C E96 :DDF2?46 @7 FA E@ Sb_ >:==:@? :? ?6H 563E 7@C 7:G6 42A:E2= AC@;64EDik^Am
kF=mk=:m$F88 !2C<H2J DF3DE2E:@?i Sb]c >:==:@?k^=:mk^F=m
kAmx?DE2==2E:@? @7 ``d z' EC2?D7@C>6C^EC2?D>:DD:@? =:?6D 36EH66? |@F?E !=62D2?E E@ E96 (6==4@>6 |:55=6 $49@@= 2C62i ?62C=J Sg]h >:==:@?k^Am
kF=mk=:m#6D:5F2= =28@@? :>AC@G6>6?EDi S`]ad >:==:@?k^=:mk=:m(2DE6H2E6C EC62E>6?E A=2?E 9625H@C<D :>AC@G6>6?Ei Sc]e >:==:@?k^=:mk=:m#6A=246>6?E @7 A62< D92G:?8 86?6C2E@CDi Sf >:==:@?]k^=:mk^F=m
kAmr9:67 u:?2?4:2= ~77:46C y677 |4r2F=6J D2:5 E96 E@E2= 4@DE 7@C C6A=24:?8 E96 86?6C2E@CD :D S`d]d >:==:@?[ 3FE E96 C6>2:?:?8 2>@F?E H:== 36 7F?565 E9C@F89 2?@E96C 3@?5 :DDF2?46 E6?E2E:G6=J D=2E65 7@C 7:D42= J62C a_ac\ad 3642FD6 @7 E96 E:>6=:?6 7@C :?DE2==:?8 E96 86?6C2E@CD]k^Am
kAm%96 vC66?G:==6 r:EJ r@F?4:= 2=D@ 92D E@ 25@AE E96 C6D@=FE:@? H9:49 E96? 8@6D E@ E96 {@42= v@G6C?>6?E r@>>:DD:@? 7@C 2AAC@G2=]k^Am
