Entergy New Orleans appeared before the New Orleans City Council again on Wednesday, answering questions about how the utility company plans to help customers combat skyrocketing bills.On Tuesday, the company announced it would distribute $1.1 million to qualifying customers in the form of $150 bill credits. Customers can apply for the program beginning Aug. 17. An Entergy New Orleans representative said the credits will be handed out on a first-come-first-served basis. Council members questioned how the application process will work, saying they have concerns some eligible residents will miss out on the opportunity."By the end of the day, that needs to be 100% ready to go so that you can get the right information out to people because I'm telling you, people are going to be very eager to try to get this $150 credit," said Helena Moreno, council president. "And if there's a failure in the initial launch, it's going to be problematic."Councilwoman Lesli Harris added that she is worried seniors, who may be less technologically savvy, will have trouble learning about and applying for the program if the process is all online. "The deadline is coming up to apply, (you all have) got to get some fliers out, something," Harris said.A representative for the company promised those details are being ironed out with the United Way of Southeast Louisiana, which will oversee the distribution of funds. She promised to communicate that information to the council and customers soon. Entergy New Orleans also detailed another program, which will use $50,000 to make homes across the city more energy efficient. The company is partnering with Rebuilding Together New Orleans to identify the people who will benefit from those efforts, meaning there will not be an application process.The moves come as many in New Orleans struggle to pay sky-high energy bills, which the company says are the result of increasing natural gas prices and increased usage due to hot weather. However, Logan Burke, the executive director of Alliance for Affordable Energy, spoke before the council asking if the way bills are calculated is always accurate."I think there is mounting evidence that we need a closer look at what's happening with people's bills and accuracy and an opportunity to dispute those bills," Burke said. "We're getting lots of calls from people with peculiar situations with their bills that don't make a lot of sense. A lot of this is now being reported in the news, and I think it's causing some mistrust with the smart meters."