The Nevada Department of Motor Vehicles (DMV) will end most walk-in services and switch to an appointment-only business model starting Monday, Aug. 15.
Beginning Aug. 15, only customers with an appointment will be served at the six metro locations Monday through Friday. Walk-ins will be accepted only for vehicle movement permits, license plate drop-offs, driver’s license reinstatements, past-due debts, kiosk transactions and vehicle inspections.
Walk-in services on Saturdays will remain the same. Offices open on Saturdays will continue to issue return tickets for all transactions until they reach capacity. The DMV’s commercial and rural offices are not affected by this change.
Authorities cited sustained staff shortages and high customer demand hastened the move to eliminate walk-in services at the DMV’s six largest offices in Carson City, Henderson, Las Vegas and Reno.
In July, hundreds of people left the Nevada Department of Motor Vehicles after being turned away when the agency opened its doors.
DMV Deputy Director Tonya Laney says the Department needs the public’s cooperation and is once again urging customers to go “online, not in line.”
“We have seen an actual decrease in use of our online services at the same time we’re facing an ongoing staffing shortage,” Laney said. “The switch to appointments only is the best way to encourage Nevadans to go online while efficiently serving the customers who must come in.”
DMV Officials say ost vehicles purchased from a Nevada dealer can be registered online, but DMV officials say only 47 percent of those eligible are using this service.
Customers do not have to wait for a renewal notice to make an appointment. Registrations can be reupped 35 days prior to their expiration date, and driver’s licenses can be renewed a full six months before they expire.
Announced earlier this year with a revamp of the DMV website, the Transformation Effort is building the future DMV on the Salesforce platform. The department is planning to unveil new services gradually over the next few years.
You can make a DMV appointment here.
The DMV is running two Field Services training academies for about 35 new employees, but hiring and training new staffers will take time. Anyone interested in a DMV position can submit a resume here.