The Utah Housing Alliance is weighing in on a case involving a Salt Lake apartment tenant who is struggling to come to a resolution with her property management.

The woman, Nicole Miceli, told 2News she’s notified Wolfnest Property Management about leak concerns dating back to April when she moved in.

She showed 2News reporter Arielle Harrison documentation of the interactions.

Four months into her lease, Miceli said there have been two major documented leaks, along with a ceiling collapse in her bedroom.

Miceli, who is accusing Wolfnest of negligence in the unit, said proper cleanup never happened from either flooding. She is also concerned the ceiling in her bedroom has sustained water damage and is unstable.

Francisca Blanc is the assistant director of the Utah Housing Coalition.

She told 2News the pictures and videos Miceli shared of the most recent incidents are “horrible”, calling it “a very extreme case”.

Blanc feels strongly it’s beyond mediation and falls into the legal realm now.

“She notified the property management about the problem. She kept track of all of the communication she had with them, and she continued to pay rent, which is the most important thing,” Blanc said. “It really seems like the tenant has to get a lawyer to make sure no one will come after her if she leaves the property, breaking the lease."

She was extremely alarmed to learn the tenant claims messages and requests for help since major incidents in the apartment have gone ignored by management.

“It's not just the condition of the unit, but it's the fact that the property management, you know, like the tenant said,–radio silence,” said Blanc.

Miceli is seeking legal help. She also formally requested she be let out of the lease in a message to property management.

The Salt Lake County Health Department is scheduled to complete an inspection on the property in the next three days as well.

2News made several attempts to speak with Wolfnest Property Management located in Sandy and requests for comment went unanswered.