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Lee's Summit Parks and Rec apologizes to family after birthday party at waterpark canceled

Review finds that organization made mistakes with the rental process as well as miscommunication

Lee's Summit Parks and Rec apologizes to family after birthday party at waterpark canceled

Review finds that organization made mistakes with the rental process as well as miscommunication

METRO THAT COULD BE CONSIDERING A SHORTER WE CAN BUY MORE DISTRICTS ARE GETTING ON BOARD. KRIS: OUR TOP STORY IN LEE’S SUMMIT WHERE THE PARKS AND RECREATION DEPARTMENT IS OUT WITH AN APOLOGY AFTER A BIRTHDAY PARTY WAS CANCELED AT A WATER PARK. GOOD EVENING EVERYBODY, I’M KRIS KETZ. LARA: I AM LARA MORITZ. THE CITY’S PARKS AND WRECKED DEPARTMENT HAS COMPLETED ITS INTERNAL REVIEW OF SATURDAY’S EVENT AND ANDY ALL COCKED JOINS US LIVE. ANDY: WITHIN THE LAST HOUR, PARKS AND REC ISSUED A STATEMENT ABOUT THAT INVESTIGATION, KNOWING MISTAKES WERE MADE. THAT STATEMENT COMES AFTER THE MAYOR AND ADMINISTRATOR FOR PARKS AND REC, AS WELL AS THE BOARD CHAIR, ALL THAT EARLIER THIS AFTERNOON AT CITY HALL. IN ADDITION, PARKS AND REC RELEASED VIDEO SHOWING TEAMS GATHERING AT THE WATERPARK SATURDAY NIGHT AFTER THE PARTY HAD ALREADY BEEN CANCELED. CHRIS EVANS PAID FOR A PARTY FOR HIS 17-YEAR-OLD SON ISAIAH’S BIRTHDAY PARTY TO BE HELD LAST SATURDAY NIGHT AT SUMMIT WAVES WATERPARK. THE PARKS AND RACKET INVESTIGATION STATES AS PART OF THE CONTRACT, THERE WAS TO BE NO SOCIAL MEDIA ADVERTISING OF THE PARTY, BECAUSE THERE WAS THE POTENTIAL FOR TOO MANY PEOPLE TO SHOW UP AND STAFF NOT ABLE TO HANDLE THE PARTY SAFELY. PARKS AND REC REVIEW FOUND THAT ORGANIZATION MADE MISTAKES WITH THE RENTAL PROCESS, AS WELL AS MISCOMMUNICATION. THE REVIEW ALSO FOUND SUMMIT WAVE STAFF USED IN APPROPRIATE AND INSENSITIVE LANGUAGE WITH EVIDENCE AND THERE WAS ALSO AN INAPPROPRIATE SOCIAL MEDIA POST FROM ONE OF THE WATERPARK’S LIFEGUARDS. EARLIER TODAY, CHRIS EVANS SAID HE, HIS FAMILY AND THE BLACK TEENS WHO WERE GOING TO ATTEND THE PARTY, WHICH NEVER TOOK PLACE, WERE ALL VICTIMS OF RACIAL PROFILING. >> THERE IS NO LEGITIMATE REASON WHY THE PARTY WAS CANCELED. INSTEAD, IT APPEARS IT WAS CANCELED SIMPLY BECAUSE THE PARK STAFF WERE UNCOMFORTABLE WITH A GROUP OF BLACK TEENAGERS HAVING ABLE PARTY TO ENJOY THE END OF THE SUMMER. ANDY: PARKS AND REC REVIEW ALSO STATED APOLOGIES HAVE ALREADY BEEN MADE TO THE EVANS FAMIL
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Lee's Summit Parks and Rec apologizes to family after birthday party at waterpark canceled

Review finds that organization made mistakes with the rental process as well as miscommunication

The Lee's Summit Parks and Recreation Department is out with an apology after a family's birthday party was canceled at the Summit Waves waterpark. The Parks and Recreation Department said it has completed its internal review of Saturday's event, releasing a statement noting that mistakes were made.That statement comes after the mayor, Parks and Recreation Department administrator and board chair held a meeting at city hall Tuesday afternoon.The Parks and Recreation Department also released a video of the incident.Chris Evans paid for a party for his 17-year-old son Isaiah's birthday that was supposed to be held Saturday night at the Summit Waves waterpark.But the Parks and Recreation Department's investigation states as part of that contract, there was to be no social media advertising of the party because there was the potential for too many people to show up and staff not able to handle the party safely.But the Parks and Recreation Department's review found that the organization made mistakes with the rental process as well as miscommunication.The review also found Summit Waves' staff used inappropriate and insensitive language with Evans, and there was also an inappropriate social media post from one of the waterpark's lifeguards.Earlier Tuesday, Chris Evans said he, his family and the Black teens who were going to attend a party, which never took place, were all victims of racial profiling."There is no legitimate reason why the party was canceled. Instead, it appears it was canceled simply because the park staff were uncomfortable with a group of Black teenagers having a pool party to enjoy the end of the summer," Evans said.Here's the full statement released by Lee's Summit Parks and Recreation:"Lee's Summit Parks and Recreation (LSPR) has completed an internal review of the cancellation of a private event scheduled for August 6. The review identified missed processes and miscommunication that led to the cancellation. A sincere apology is owed to the Evans family and our Lee’s Summit community. LSPR strives to be a respectful and inclusive organization where all members of our community feel welcome and appreciated. Inappropriate language, social media posts and behavior are not acceptable and will not be tolerated."The following is a summary of our investigation. On July 8, the renting party booked Summit Waves for a teen birthday party scheduled for Saturday, August 6 from 7:30 p.m. to 9:30 p.m. and indicated 250 attendees. According to the rental forms, the event would not be publicized via social media, and fees would not be charged to attend the event. It has been our experience, that social media marketing and/or ticket sales have the potential to increase event attendance beyond the number initially stated and can result in insufficient staffing and security. The “no” answers provided on the form by the booking party did not create concerns. "The rental form indicated that 10 - 15 chaperones would be in attendance and per the rental form, security consisting of officers from the Lee’s Summit Police Department or Jackson County Sheriff’s office is required. The cost of security is paid by the rental party but is arranged and booked by LSPR. Through our investigation, LSPR found that staff failed to arrange security for the event. "On the evening of Thursday, August 4, Summit Waves staff was made aware of a social media post advertising an event called “Splash Blast 2” from 7 p.m. to 9:30 p.m. at Summit Waves. On the morning of Friday, August 5, Summit Waves staff called the renting party, left a message inquiring about the social media post, and requested a return call. LSPR did not receive a return call. On Saturday, August 6, Summit Waves staff received approximately 15 calls from parents with questions (cost, hours, parent attendance, etc.) about “Splash Blast 2” and the safety of the event. Summit Waves staff called the renting party two additional times on August 6 to address concerns. "LSPR made the decision to cancel the event at 5 p.m. due to the inability to contact the renting party. Safety pertaining to the anticipated crowd size and the potential impact it might have on party guests and the staff was the sole reason for the cancellation. "The renting party returned the phone call to Summit Waves staff at approximately 5:30 pm. They were notified at that time of the cancellation and that LSPR would provide a full refund. The renting party arrived around 6:15 pm at which time LSPR staff reiterated the event was canceled. Staff and police stayed on-site until the crowd dispersed at approximately 8 p.m. Lee’s Summit Police estimated the crowd to be approximately 500 people between 7 p.m. to 7:30 p.m."On Sunday, August 7, LSPR was made aware of a disturbing social media post made by a part-time Summit Waves lifeguard. At approximately 10 a.m. on Monday, August 8, the administrator of Parks and Recreation contacted the renting party and apologized for the poor experience the family received on Saturday night. In addition, the administrator apologized for the inappropriate and insensitive language used by staff including the social media post and advised that appropriate actions would be taken with staff. The administrator identified the internal processes that broke down and reassured the renting party that the rental cancellation was due solely to safety issues associated with potential crowd size. A refund was completed that afternoon and an offer was made to cover any additional expenses associated with the rental beyond the rental fee. The administrator and the rental party agreed to a follow-up phone call on Wednesday, August 10 to continue discussions. "LSPR intends to complete a comprehensive review of the rental process, including communication. LSPR will also enhance training to align with the City’s diversity and inclusion efforts. LSPR is committed to serving all people in our community and providing exceptional parks and recreation experiences for everyone."

The Lee's Summit Parks and Recreation Department is out with an apology after a family's birthday party was canceled at the Summit Waves waterpark.

The Parks and Recreation Department said it has completed its internal review of Saturday's event, releasing a statement noting that mistakes were made.

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That statement comes after the mayor, Parks and Recreation Department administrator and board chair held a meeting at city hall Tuesday afternoon.

The Parks and Recreation Department also released a video of the incident.

Chris Evans paid for a party for his 17-year-old son Isaiah's birthday that was supposed to be held Saturday night at the Summit Waves waterpark.

But the Parks and Recreation Department's investigation states as part of that contract, there was to be no social media advertising of the party because there was the potential for too many people to show up and staff not able to handle the party safely.

But the Parks and Recreation Department's review found that the organization made mistakes with the rental process as well as miscommunication.

The review also found Summit Waves' staff used inappropriate and insensitive language with Evans, and there was also an inappropriate social media post from one of the waterpark's lifeguards.

Earlier Tuesday, Chris Evans said he, his family and the Black teens who were going to attend a party, which never took place, were all victims of racial profiling.

"There is no legitimate reason why the party was canceled. Instead, it appears it was canceled simply because the park staff were uncomfortable with a group of Black teenagers having a pool party to enjoy the end of the summer," Evans said.

Here's the full statement released by Lee's Summit Parks and Recreation:

"Lee's Summit Parks and Recreation (LSPR) has completed an internal review of the cancellation of a private event scheduled for August 6. The review identified missed processes and miscommunication that led to the cancellation. A sincere apology is owed to the Evans family and our Lee’s Summit community. LSPR strives to be a respectful and inclusive organization where all members of our community feel welcome and appreciated. Inappropriate language, social media posts and behavior are not acceptable and will not be tolerated.

"The following is a summary of our investigation. On July 8, the renting party booked Summit Waves for a teen birthday party scheduled for Saturday, August 6 from 7:30 p.m. to 9:30 p.m. and indicated 250 attendees. According to the rental forms, the event would not be publicized via social media, and fees would not be charged to attend the event. It has been our experience, that social media marketing and/or ticket sales have the potential to increase event attendance beyond the number initially stated and can result in insufficient staffing and security. The “no” answers provided on the form by the booking party did not create concerns.

"The rental form indicated that 10 - 15 chaperones would be in attendance and per the rental form, security consisting of officers from the Lee’s Summit Police Department or Jackson County Sheriff’s office is required. The cost of security is paid by the rental party but is arranged and booked by LSPR. Through our investigation, LSPR found that staff failed to arrange security for the event.

"On the evening of Thursday, August 4, Summit Waves staff was made aware of a social media post advertising an event called “Splash Blast 2” from 7 p.m. to 9:30 p.m. at Summit Waves. On the morning of Friday, August 5, Summit Waves staff called the renting party, left a message inquiring about the social media post, and requested a return call. LSPR did not receive a return call. On Saturday, August 6, Summit Waves staff received approximately 15 calls from parents with questions (cost, hours, parent attendance, etc.) about “Splash Blast 2” and the safety of the event. Summit Waves staff called the renting party two additional times on August 6 to address concerns.

"LSPR made the decision to cancel the event at 5 p.m. due to the inability to contact the renting party. Safety pertaining to the anticipated crowd size and the potential impact it might have on party guests and the staff was the sole reason for the cancellation.

"The renting party returned the phone call to Summit Waves staff at approximately 5:30 pm. They were notified at that time of the cancellation and that LSPR would provide a full refund. The renting party arrived around 6:15 pm at which time LSPR staff reiterated the event was canceled. Staff and police stayed on-site until the crowd dispersed at approximately 8 p.m. Lee’s Summit Police estimated the crowd to be approximately 500 people between 7 p.m. to 7:30 p.m.

"On Sunday, August 7, LSPR was made aware of a disturbing social media post made by a part-time Summit Waves lifeguard. At approximately 10 a.m. on Monday, August 8, the administrator of Parks and Recreation contacted the renting party and apologized for the poor experience the family received on Saturday night. In addition, the administrator apologized for the inappropriate and insensitive language used by staff including the social media post and advised that appropriate actions would be taken with staff. The administrator identified the internal processes that broke down and reassured the renting party that the rental cancellation was due solely to safety issues associated with potential crowd size. A refund was completed that afternoon and an offer was made to cover any additional expenses associated with the rental beyond the rental fee. The administrator and the rental party agreed to a follow-up phone call on Wednesday, August 10 to continue discussions.

"LSPR intends to complete a comprehensive review of the rental process, including communication. LSPR will also enhance training to align with the City’s diversity and inclusion efforts. LSPR is committed to serving all people in our community and providing exceptional parks and recreation experiences for everyone."