Satisfaction In The Age Of eCommerce: How Online Merchants Are Cultivating Long-Term Customer Ties

Four Key Ways Online Merchants Can Unlock Customer Trust After polling more than 2,153 consumers for the Satisfaction In The Age Of eCommerce report, a collaboration with Riskified, PYMNTS found four factors that merchants can use to shore-up customer trust and drive growth.
Inside the May/June Report
  • 85%: Share of consumers who say they trust their favorite retailers "very much" or "extremely"
  • 55%: Portion of online retail shoppers who want to be able to review online product descriptions and reviews while browsing
  • 57%: Share of grocery shoppers who say it is important for them to shop with online grocers that make the shopping experience easy and reliable

    First Name*

    Last Name*

    Title*

    Company*

    Country*

    Work Email*

    BY COMPLETING THIS FORM, I HAVE READ AND ACKNOWLEDGED THE TERMS AND CONDITIONS AND AGREE THAT PYMNTS.COM MAY CONTACT ME AT THE EMAIL ADDRESS ABOVE.

    Riskified Satisfaction in the Age of eCommerce Report Series

    Satisfaction In The Age Of eCommerce: How Trust Helps Online Merchants Build Customer Loyalty