Coveo Named Gold Medalist in 2022 SoftwareReviews Enterprise Search Data Quadrant
Coveo Solutions Inc, , a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, announced it has been recognized as a gold medallist and leader in the 2022 Enterprise Search Data Quadrant report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group. The award is based on the collective knowledge of real users and placement is based on satisfaction with product features, vendor experience, capabilities and emotional sentiment.
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SoftwareReviews named Coveo a Gold Medalist as it received a 8.7 composite score, which represents the complete and aggregated satisfaction score from end users. Quality of Features and Product Strategy & Rate of Improvement were two of the strongest capabilities associated with Coveo. Coveo also secured the top satisfaction scores in a variety of areas representing vendor capabilities and product features including:
- Ease of customization
- Vendor support
- Breadth of features
- Ease of IT administration
- Ease of implementation
- Business value created
Coveo also received the highest score in the report for Emotional Footprint with a score of +94. Emotional Footprint metrics include:
- Clients friendly policies
- Performance enhancing
- Saving time
- Reliability
- Unique features
- Generosity
- Transparency
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The Emotional Footprint makes the SoftwareReviews Data Quadrant unique as it is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. This creates a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view.
“We are honored to be recognized as a gold medallist in the 2022 Enterprise Search Data Quadrant,” said Louis Têtu, Chairman and CEO at Coveo. “The success and satisfaction of our customers is incredibly important to everyone at Coveo. It is rare to see such positive terminology used when talking about a software or technology company. We are grateful to partner with the best organizations from around the world to make best-in-class customer and employee digital experiences.”
