Barry O’Sullivan Departs Genesys After Building Digital and AI Foundation

Customer Experience Management
By PRNewswire
Genesys Makes Significant Progress Toward Carbon Neutrality with 8% Decrease in Carbon Emissions Year-Over-Year

Genesys®, a global cloud leader in customer experience orchestration, announced that Barry O’Sullivan, GM and Executive Vice President, will be departing the company after completing the foundation work for its Digital and AI business. The departure is part of a long-planned transition aligned with the organization’s business transformation. O’Sullivan will return to his role as a Senior Advisor with Permira, a Genesys investor.

Marketing Technology News: MarTech Interview with Lisa Bennett, VP Marketing at Kaltura

During O’Sullivan’s tenure with the company, he positioned the Genesys Multicloud CX™ solution for long-term success before GM and EVP John Hernandez stepped in to lead its continued growth. He then took the helm of Genesys Digital and AI, laying the groundwork for the future of digital customer engagement.

“We are fortunate for the contributions Barry has made in the transformation of Genesys into a cloud company,” said Tony Bates, CEO and Chairman of Genesys. “He was instrumental in positioning Genesys Multicloud CX for success and building the Digital and AI business. He leaves us with a strong foundation poised for growth and we wish him the best in his next adventure.”

“I am grateful to have been a part of the Genesys journey as a pioneer to the Experience as a ServiceSM market and am looking forward to seeing the company continue to redefine the industry,” said O’Sullivan. “With Genesys Digital and AI, we’ve built an engine of innovation within the company and are enabling organizations to transcend transactional customer interactions to deliver empathetic, orchestrated experiences.”

The Digital and AI team will now report to Brett Weigl, General Manager and Senior Vice President Product Management, Digital and AI at Genesys. And it becomes part of Genesys Cloud CX, led by Olivier Jouve, General Manager and Executive Vice President.

Marketing Technology News: New Benchmark Research from Incisiv and Genesys: Only 15% of Retailers Offer a Differentiating…

PRNewswire

PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to- end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions.

You might also like More from author
Brought to you by
For Sales, write to: contact@martechseries.com
Copyright © 2024 MarTech Series. All Rights Reserved.Privacy Policy