The pandemic necessitated not only a great deal of free representation by skilled lawyers, it also changed how lawyers work with their pro bono clients. Some of those changes should become permanent and may allow law firms to increase pro bono activity without sacrificing billable hours, a new report found.

The report, called “Positive Change: How the Pandemic Changed Pro Bono and What We Should Keep,” was produced by Association of Pro Bono Counsel in association with Akin, Gump, Strauss, Hauer & Feld and DLA Piper. It examined what changes were necessary to continue pro bono work during periods of isolation and limited mobility over the past two years and which of those changes should stick around for good.