In 2022, federal agencies are estimated to spend $7.8 billion on cloud computing. While this spending on cloud computing is necessary, it’s imperative that the government uses its allotted funding appropriately to leverage the cloud’s full potential and avoid common pitfalls.
I’ve frequently witnessed government agencies get locked into a cloud reseller that doesn’t give them the full capabilities offered by AWS, Google Cloud or Microsoft Azure. Most people outside of the federal market don’t realize that the government does not buy cloud directly from the cloud providers—apart from some very large contracts like the upcoming JEDI replacement contract vehicle, JWCC. They buy through a network of reseller partners that offer volume discounts and try to bundle managed services to help with cloud management.
This approach gives the reseller, not the customer, the power to hold the keys to their kingdom—and can make it difficult for the customer to easily switch between cloud providers in the event of poor performance, lack of access or billing transparency. The federal government would benefit from keeping a small, but purposeful, cloud project management office (PMO) in-house. Thus ensuring that root access is available to all the accounts, subscriptions and projects to provide freedom to the agency to more easily change partners as their cloud maturity evolves.
I’ve also seen government customers unfocused on the holistic end-user experience of actually using the cloud. The result is fragmented collections of different systems, processes and steps that cause engineers to be frustrated and inefficient. Customers must transform the end-to-end cloud provisioning process so that self–service is paramount and existing technology investments are seamlessly and transparently integrated to the end-user. When done correctly, innovation will be the byproduct, because focus can go towards developing the next generation of mission systems and tools—rather than trying to determine how to get a cloud account to begin a project.
Challenges exist, but there are proven steps the government can take to get the most value from their cloud infrastructure.
As digital transformation and cloud migration continue, it’s important for the government to stay on pace with its adoption. As of now, most agencies are still relying on manual steps to validate controls and get Authorizations to Operate (ATOs) approved. Making the simple swaps to more automated processes, learning how to leverage cloud resources to their full ability, and outsourcing operations to contractors can make acceleration easy. There has never been a greater need for cloud enablement. The time to scale up is now.
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