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A woman and her 6-year-old granddaughter were kicked out of a Georgia hotel in their pajamas after leaving a 3-star review, a report says

Business Insider
Business Insider
 10 days ago

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Helen, Georgia, is located close to Yonah Mountain.
  • A grandmother told WXIA that a Georgia hotel kicked her out after she left a three-star review.
  • Shortly after she flagged problems with the pool and toilet, police told her to leave, she said.
  • Hotels.com, where she left the review, has since removed the establishment from its site.

A woman and her 6-year-old granddaughter were kicked out of a Georgia hotel after leaving a three-star review, a report by the local news outlet WXIA said.

Susan Leger told the publication that police knocked on her door and asked her to leave hours after she checked in for her three-night September stay at the Baymont Inn & Suites in Helen, Georgia. The hotel is owned by Wyndham Hotels & Resorts .

Leger said Hotels.com , a bookings and reviews site, had emailed her asking for feedback. She told WXIA that she left a three-star review and highlighted some problems with the hotel: "Rundown. Pool's not open. Toilet doesn't flush well."

The hotel's listing on Hotels.com said the pool would be unavailable until around January 2022.

Leger said that at 8:40 p.m., the hotel manager rang her cellphone, telling her she had to leave and that he had already called the police. Leger told WXIA that she had initially thought it was a prank.

In records of the 911 call obtained by WXIA, the manager told the dispatcher, "We are getting ready to refund because they have reviewed that the room is dirty and the place is rundown." He also told the dispatcher that Leger had refused to leave, which she denied to WXIA.

Leger said the police then knocked at her door and asked her to leave, which she did.

She told WXIA that the police officer said it was within the law for the hotel to kick her out over a bad review.

In a police report obtained by WXIA, Officer William Barrett listed the reason for Leger's removal as "Leger had given the motel a bad review."

Danny Vyas, the hotel's manager, told WXIA that Leger hadn't reported the issues to the hotel.

"We can fix that, right? If you let us know. But she never let us know anything," he said.

But in a second interview two months later, Vyas told WXIA that Leger and her granddaughter had been kicked out of the hotel because they'd made multiple complaints.

"They called me at least ten, 11 times in maybe one hour," he said. "Sink is not working. Everything is not right."

The police officer helped Leger and her granddaughter find another room at a nearby hotel, WXIA reported. The publication said Leger had prepaid for the three-night stay via Hotels.com, and that the Baymont didn't refund her.

Leger requested a refund from Hotels.com, but she was told that the site had been unable to contact the property. It added that it needed to follow the terms and conditions of the booking, "which states refunds are not allowed," WXIA reported.

But the site issued Leger a full refund after WXIA contacted it for comment, two months after her stay. Hotels.com said on Tuesday that it had temporarily removed the hotel from its site while it conducted an investigation.

Hotels.com and Wyndham did not immediately respond to Insider's request for comment.

On Hotels.com , the Baymont had a guest rating of 6.6 out of 10, and it was classed as a 2.5-star hotel by the site.

"If you don't want to be walking in your pajamas with your six-year-old granddaughter, don't leave a review if you're currently still at the place," Leger told WXIA.

Read the original article on Business Insider

Comments / 547

Alon Charles
10d ago

hotel dead wrong , basing someone review on wether they can complete their stay , and then made excuses not to refund her . people should never go to a place like that , after a situation like that .

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Antwenette Johnson
10d ago

the hotel was wrong but would make the situation even worse the police was wrong for going there and telling the lady she had to leave they should have told the hotel this is not a police matter just because someone give you a bad review she needs to talk to a lawyer

Reply(54)
239
Kellee Mae
10d ago

it should be against the law to charge money for anything less than 100% working toilets, clean rooms and the right to be honest of their reviews.

Reply(4)
126

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