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Approaching difficult situations: how to have challenging conversations

pharmaceutical-journal.com
 2021-11-16

Cover picture for the articleAfter reading this article, you should be able to:. Know which behaviours to avoid during difficult situations;. Understand the professional skills required for effective communication;. Effectively structure a difficult conversation;. Apply the techniques detailed in the example audio dialogue to best support patients. Difficult situations involving patients are a...

pharmaceutical-journal.com

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