PG&E power surge leaves Lincoln residents with damaged appliances
Several residents on A Street in Lincoln are trying to figure out how they are going to buy new appliances.
Resident Lindsay West said her oven, microwave, dishwasher and two TVs were damaged after a power surge caused by Pacific Gas and Electric Co. Crews were upgrading a transformer for a customer's project when the power blew out.
West told KCRA 3 that her appliance damages alone are thousands of dollars and she is also having to spend extra money.
"We have been having to eat out at restaurants every meal, and I don't have that kind of money to be going out all the time. And even if we do, and bring the leftovers home, but now I don't even have a way to warm anything up," West said.
Her neighbor, Gustavo Nevarez, was also affected by the power surge.
"It fried all the computer boards, which are in your appliances. So it fried all that, it fried three of my light fixtures. Just blew them all the way out," he said.
And they're now concerned about what this means for their pocket.
KCRA 3 reached out to PG&E, who said a representative has been working with customers and giving them instructions on filing a claim for reimbursement.
That claim form says that if the company's negligence results in any damages, they're obligated to reimburse customers.
In an email sent to Lindsay West, a claims investigator cites California law and explains that PG&E is responsible for paying fair market value at the time of the damage or the repair cost, adding that they cannot pay for the benefits already derived from the past use of the appliances.
Which residents say is unfair, just before the holidays.
"Why should I spend $1,200 for a new stove? I know mine is 10 years old, but it worked fine. It was always taken care of," Nevarez said.
"[Money] is one of my biggest stressors right now. I can't, you know, I'm not in a position to just have thousands of dollars laying around to replace these items," West said.
According to PG&E's online claim form, other damages included are food spoilage, restaurant receipts and lost wages. Affected customers have to provide proof such as photos and documents.
Power surges this strong are not very common, but there are some things you can do to help protect your property:
- Check your homeowner's insurance to make sure a power surge is covered.
- Make sure your electronics are plugged into a surge protector.
- And have an electrician check that your breaker box is in good working order.