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4 Reasons Why Contact Centers Haven’t Moved to the Cloud Yet

nojitter.com
 2021-10-08

Cover picture for the articleWith today’s contact center technologies, enterprises can work flexibly in a manner that suits their workplace culture, customers, and agents best — that is unless they're still on-prem. Though the pandemic prompted many contact centers to migrate to a contact-center-as-a-service (CCaaS) option, other enterprises have yet made a cloud...

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