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Eagle-eyed Woolworths customer decodes a tiny symbol on her receipt to discover she was overcharged at the checkout - so what does it mean?

Daily Mail
Daily Mail
 2021-10-14

Supermarket giant Woolworths has admitted to a blunder made on a customer's transaction after the savvy shopper decoded an obscure symbol on her receipt.

The customer named Julie took to Facebook on Tuesday after her usual shop at the Culburra Beach branch in NSW to ask the grocer why she had been charged GST on a 125g tin of 'Deep Cove Sardines in Oil'.

The image of the receipt highlights a hashtag symbol placed next to two items, which identified that the products were taxable items.

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A customer named Julie took to Facebook on Tuesday after her shop to ask the supermarket why she had been charged GST on a 125g tin of 'Deep Cove Sardines in Oil

However, Julie noted that the tin of sardines is a GST free product.

'GST charged today on tinned sardines which are GST free???? Please explain,' she wrote.

The Australian Tax Office notes that fish products that are frozen, dried, canned or packaged, are included in a range of items that are free from GST.

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The image of the receipt highlighted a hashtag symbol placed next to two items, which identified that two products were taxable items - but the tin of sardines is a GST free item

A Woolworths spokesperson confirmed to Daily Mail Australia that a rare error had occurred in this instance.

'This is a clear error on our part and we have reached out to apologise to the customer and offer a refund for the overcharged amount.

'We take great pride in offering our customers a positive experience in our stores and we're sorry that wasn't the case on this occasion.'

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A Woolworths spokesperson confirmed to Daily Mail Australia that a rare error had occurred in this instance and they have apologised to the customer and offered a refund (stock image)

Daily Mail Australia understands that the technical error was identified in the supermarket chain's point-of-sale software and has now been rectified.

Woolworths has urged customers to contact the supermarket if they have any queries about their receipts.

'If ever our customers have any questions about their receipts, we encourage them to return to their local store with their docket or contact our Customer Hub for a speedy resolution.'

Comments / 24

Dianne Harris
10-16

Heck!! I’m surprised Woolworths still exist!! None in the U.K. or USA. Can remember as a youngster, MANY years ago looking at the things I wished I could buy!! Unable to buy, but a good memory!! Thank You!!

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