Aviva Health is ending its pre-emergency room triage support at Mercy Medical Center in Roseburg.

For about four weeks, Aviva has been helping take the burden off Mercy's emergency department by identifying and treating COVID patients.

They treated more than 210 patients.

Aviva's CEO KC Bolton tells us they redirected about 25% of the patients from the ER.

"When you think about it, each one of those folks would've been sitting in the ER waiting and probably almost assuredly not getting a hospital bed," Bolton said. "They have to go somewhere, so having us be able do the treatment intervention and get them back home, was kind of the way to go."

Bolton says cases and hospitalizations in Douglas County have plateaued, and the decision to end the support came from Mercy.