JetBlue website crashes and customers are kept on hold for more than 90 minutes while trying to book, change and cancel flights

• The JetBlue website was reportedly down for hours on Tuesday 
• Those who tried to call the customer service line also reported being on hold for several hours before being disconnected
• Many people took to Twitter to express their frustrations with the company as they struggled to book, change and cancel their flights
• It comes as the number of people traveling inches up as COVID travel restrictions are loosened and more people are vaccinated
• DailyMail.com has reached out to JetBlue for comment 

The JetBlue website crashed for hours on Tuesday as customers attempting to get through to the airline via phone reported having their calls disconnected or left on hold for up to 90 minutes.  

It's unclear what caused the technical breakdown that appears to be ongoing as of 4.30pm EST.  

Many customers took to Twitter to express their frustration with the New York-based company, as they attempted to book, change and cancel their upcoming flights.

Danielle Lacalamita wrote that 'it is impossible to reach customer service,' and noted that her hold time was more than 190 minutes as she tries to get a refund for four extra seats she was charged for.

'I was double charged for my outbound flight,' she tweeted Tuesday afternoon. 'We are a party of four and was charged for four extra seats. I can't make changes, and would like this to be rectified so I can be reimbursed. Please advise.'

Another user, @liltiaranicole, tweeted a picture of her on hold with the customer service line for more than an hour and 43 minutes, and @Jason_JayJay, tweeted that he had been on hold for over an hour and 20 minutes. 'This is ridiculous,' he wrote.

Andi Saige tweeted that she had been on hold for five hours before being disconnected and Joseph Aviles said his estimated wait time to talk to a customer service agent was 172 minutes. 

MC Gusto, meanwhile, said he had been on hold for 90 minutes while trying to change a flight for a family member who 'flew out' to visit a sick relative, and Ayana said she was facing a 200-minute long wait time and a $25 charge to change her flight by phone, even though the website was down.

'This is why I don't go anywhere anymore,' she said.

The issue also seemed to affect people who were already traveling, with  @0600Hours writing that he was going to the airport, while the site and app remained down, preventing him from downloading his boarding pass.

'Surely this can only go well,' he wrote, sarcastically.

Others demanded an apology for the inconvenience the crash was causing, with @RealJusticeIs saying: 'Do better, hire better, pay better.'

'This isn't fair to customers who want to support you,' he wrote.

But Michael Byrne said he just gave up.

'JetBlue is a lame excuse for an airline,' he tweeted. 'How is it your website down all day? What no backup systems? Had to book with United.'

DailyMail.com has reached out to JetBlue for comment.

The outage comes one week after Southwest Airlines grounded all of its planes over a technical glitch in the weather system information

Flight operations began to resume across the US late last Monday after delays hit for hours.

The group stop, or halt in flights, aimed to ensure crew and customer safety as Southwest worked with a vendor of weather data to restore connectivity, an airline spokesman said in a statement.

The national weather data outage appeared to go down at roughly 9pm EST and the airline was able to resume some flight operations by midnight, according to NPR.

Meanwhile, the number of people boarding flights has been steadily increasing as governments around the world are loosening their COVID restrictions.

More than 2 million people passed through security checkpoints at U.S. airports for the first time since the pandemic began on June 12, the Transportation Security Administration reported.

On Monday more than 2.03 million people passed through security checkpoints, a 234 percent increase over the number of travelers passing the checkpoints on the same day last year, and on Sunday, 2.1 million people passed through checkpoints, representing a 255 percent increase in travelers over the last year.

The numbers remained lower than in 2019, before the pandemic, but experts believe more people will begin to travel as the vaccination rate increases and countries roll back their travel restrictions.

Now, Mike Gathright, a senior vice president at Hilton, saying the company is 'very optimistic' about leisure travel over the summer and is predicting business travel will pickup in the fall.

'The vaccine distribution, the relaxed travel restrictions, consumer confidence — all of that is driving occupancy and improvement in our business,' Gathright said.