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Economy

Digital Transformation and the Need for a Better Service Experience

ceoworld.biz
 2021-06-18

Cover picture for the articleA Forbes and McKinsey study found that $900 billion was wasted on digital transformation projects in 2018, with 70% of digital transformation projects failing. Now, as the world tries to rebound from the global pandemic, 80% of organisations have accelerated their digital transformation strategies to meet both internal and external challenges, including employee’s changing needs.

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