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Jordan Smyth of Gleamin: “Customer Success”

Thrive Global
 2021-06-18

Cover picture for the articleCustomer Success — I spoke about this before, but I’ll say it again. Your attention NEEDS to be on Customer Success. Currently, our Customer Success team is measuring an average first-response time to email tickets of 9 minutes, yes 9 MINUTES! As I said, that’s significantly faster than any of our competitors.

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