View more in

As Bank Branches Go Digital, How Do They Attract Customers?
 10 days ago

While headlines focused on how retailers would adapt during the 2020 pandemic, banks were quietly rolling out mobile apps, AI chatbots, videoconferencing and various digital products to connect with customers when branches were closed. But with the gradual return of in-person commerce, banks are having to reconsider the role physical branches play in a world of digitized customer experiences.