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CFPB Consumer Complaint Bulletin Examines County-Level Demographic Data

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WASHINGTON, D.C. — The Consumer Financial Protection Bureau (CFPB) issued a bulletin analyzing complaints submitted by consumers in counties nationwide. In 2019 and 2020, the CFPB received more complaints on a per-capita basis from consumers living in predominantly minority counties than from consumers in predominantly white, non-Hispanic counties. Consumers in counties with the highest percentage of minority population submitted complaints at over four times the rate compared to counties with the lowest percentage of minority population.