Dunkin’ customers are only just realizing rewards aren’t the same in every store – and people are annoyed
DUNKIN’ customers have realized that their Dunkin' rewards and app don’t work in every of its location, including one of its busiest shops.
Various customers have shared their grievances online, making it clear that the Dunkin' locations in Penn Station, New York, don’t accept the use of the app.
These problems have existed for years, with people on social media sharing their complaints since 2019.
While Dunkin' has replied in various instances, the problem appears to remain unsolved.
DUNKIN' CUSTOMER REACTION
“Penn Station really is a wretched hive of scum and villainy... Dunkin’ doesn’t accept the rewards app,” wrote someone some years ago.
A more recent complaint, from 2021, stated the same.
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“Why does your Penn Station NYC store promote the Dunkin' app but when I went to pay they say they don’t accept it? That doesn’t make any sense,” wrote a customer called Darrion.
“Hi Darrion! Please DM us your Perks email and a screenshot of the promotion, so we can look into this for you. Thanks!” replied Dunkin'.
Despite the fact that Darrion claimed to have DM’d the shop, there was allegedly no response.
“NY Penn Station location on Amtrak level closer to 8th Ave refuses to accept Dunkin' Gift cards of the app,” wrote a user in January of this year.
THE DUNKIN' APP
The Dunkin' app is one of the most useful tools for the shop’s recurring visitors.
The app provides users with the ability to skip lines and order ahead of time, even earn free food and drinks after amassing certain reward points, pay faster, and more.
The U.S. Sun reached out to Dunkin' for comment.
REWARDS PROGRAMS
Rewards programs are a popular way for customers to earn free food while spending at their favorite places.
Chick-fil-A will be introducing changes to its Chick-fil-A One rewards program on April 4.
T-Mobile also launched a rewards program that can be used for dining.
Target plans on helping shoppers save by launching "private-label brands."
Starbucks updated its rewards program and it's now harder to get freebies.