Providence St. Patrick Hospital is in the top 5% of hospitals nationwide for patient experience.
Providence announced they achieved the Healthgrades 2023 Outstanding Patient Experience Award on Tuesday.
Healthgrades evaluated more than 3,000 hospitals that submitted at least 100 patient experience surveys.
Over 400 of those hospitals outperformed their peers to achieve this award.
Providence released the following:
Providence St. Patrick Hospital announced today that it has achieved the Healthgrades 2023 Outstanding Patient Experience Award™.
This distinction places St. Patrick Hospital among the top 5% of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.
For this annual analysis, Healthgrades evaluated 3,138 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January through December 2021. Of those hospitals evaluated, 419 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.
“This achievement shows how each of our caregivers is dedicated to making a stay in the hospital for our patients and their loved ones a truly compassionate experience” said James McKay, M.D., Providence Montana Chief Physician Executive. “We’re incredibly proud of this achievement, because our patients need not only need the best clinical quality we can provide, but also the best emotional support we can provide to improve their healing.”
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital. The topic of these questions range from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
“We applaud all recipients of the Healthgrades 2023 Outstanding Patient Experience Award for putting patient experience at the front and center within their organizations,” said Brad Bowman, MD, Chief Medical Officer and Head of Data Science, Healthgrades. “We commend these hospitals for their ongoing commitment in prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”
Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality and access the complete methodology here.