Photo of Patients Not Prisoners

Patients Not Prisoners

Non-Profit & Community · medical clinic

3.4(64 reviews)

Quick facts

Where is Patients Not Prisoners located?
Patients Not Prisoners is located at 1750 Tree Blvd #5, St. Augustine, FL 32084, USA.
What are the hours for Patients Not Prisoners?
Monday: 9:00 AM – 5:00 PM; Tuesday: 9:00 AM – 5:00 PM; Wednesday: 9:00 AM – 5:00 PM; Thursday: 9:00 AM – 5:00 PM; Friday: 8:00 AM – 1:00 PM; Saturday: Closed; Sunday: Closed
How can I contact Patients Not Prisoners?
You can call (904) 342-0672 or visit https://panaceaalliance.com/.
How is Patients Not Prisoners rated?
Patients Not Prisoners has a 3.4-star rating based on 64 customer reviews.

Where is Patients Not Prisoners located?

Patients Not Prisoners is located at 1750 Tree Blvd #5, St. Augustine, FL 32084, USA.

How can I contact Patients Not Prisoners?

To reach Patients Not Prisoners, call (904) 342-0672 or visit https://panaceaalliance.com/.

What are the hours for Patients Not Prisoners?

Full weekly hours for Patients Not Prisoners are listed below.

  • Monday9:00 AM – 5:00 PM
  • Tuesday9:00 AM – 5:00 PM
  • Wednesday9:00 AM – 5:00 PM
  • Thursday9:00 AM – 5:00 PM
  • Friday8:00 AM – 1:00 PM
  • SaturdayClosed
  • SundayClosed

What is Patients Not Prisoners known for?

Reviews are mostly positive about the care and staff, but several customers complain about pricing and insurance changes.

What customers love

  • Compassionate, attentive providers
  • Helpful guidance and clear next steps
  • Professional, supportive staff
  • Friendly and accommodating front-desk service

Things to watch for

  • High self-pay fees
  • Insurance not accepted
  • Concerns about affordability

What does Patients Not Prisoners look like?

Photos of Patients Not Prisoners — storefront, interior, and highlights.

Photo of Patients Not PrisonersPhoto of Patients Not Prisoners

What are people saying about Patients Not Prisoners?

A selection of customer reviews for Patients Not Prisoners.

Sara Atkinson5.0· 3 months ago2026-03-06

Dr. Trevor was absolutely incredible. She listened thoughtfully and helped me gain clarity and perspective while guiding me toward meaningful next steps. I’m very grateful for her knowledge and support.

Jennifer Lopez1.0· 6 months ago2025-12-16

If I could give zero stars I would!!! When I first started at this practice they took most insurances. Then a year later they dropped all insurances except for mine which is Blue cross Blue shield. I have great insurance. Then a few months later they dropped blue cross and started charging $100 to be seen. A year later the money hungry provider is now charging $200!!!!!! I find this so disgusting of a mental health provider. I’m stuck with this uncompassionate place because a lot of places don’t prescribe meds and these people know it. I had to go without my bipolar meds for a month because I didn’t have $200 and I did attempt suicide and fortunately I’m ok but I am suffering tremendously. I’m appalled that a mental health provider is taking advantage of people who are trying to keep their mental health in check. If they wanted a job for the sole purpose of making all the money they can no matter if they drive people to commit suicide or have mental breakdowns then they should have never became a psychiatrist! If every doctor that wasn’t happy with their contracts with health insurances dropped them people would be in a lot of trouble. This doctor clearly doesn’t care about their patients. Please don’t come here because psych meds are not to be stopped cold turkey and that’s what will happen to you if you can’t afford their outrageous fees. And the audacity when you google them they say they accept insurances! Lol They stopped accepting insurances over 2 years now!

August5.0· 4 months ago2026-02-23

My provider Nicole Trevor has been an absolute Godsend. She listens with compassion and I always feel like she is so positive about my healing journey! The entire staff is extremely professional and supportive. HIGHLY RECOMMEND!!!!

Apryl Black5.0· 4 months ago2026-02-03

Nicole Trevor has been kind, accommodating, and truly helpful. Chris at the front desk is smiley and personable. Nery, the office manager helped me over the phone with an issue outside of business hours. I only wish I had come sooner! FYI, they do not accept health insurance, it is self pay.

Jessica Allen5.0· 4 months ago2026-02-23

I just met Nicole at my elderly mother’s appointment, and she was amazing. So attentive, knowledgeable about my mother’s situations, and caring. Could not recommend this practice enough!!

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